Brownie's Septic and Plumbing of Orlando, FL, has serviced the Central Florida region since 1948. We service all aspects of the fresh water and waste water industry, from the smallest household plumbing leak or septic backup, to a major municipal force main break. ffer services such as:Septic tank pumping Full service plumbinSeptic and drain field installations and re cleaning and jetem maintenance and cleaningift stations Industrial vector serviceoffer guarantees on all of our professional, prompt, and affordable service. Our reliable staff will make sure the job is done right the first time, every timeCall Brownie's Septic and Plumbing today for a free estimate!
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09/17/2015

Very Poor Customer Service

On 6/22/15 Brownie’s Septic & Plumbing came out quickly to a rental property of mine and ATTEMPTED to clear the drain $122. It was evident that one of the branches of my drainage system was going to need to be replaced. Brownie’s Estimator quoted $2,350. The estimator told was to e-mail the contract by the next day. I was VERY EXPLICIT when giving the estimator my e-mail address. Hearing nothing my tenant called Brownie’s to inquire about the commencement of the job. Ashley Pardo told him that they were waiting on me to send the contract back. This made the tenant belligerent as they felt I was “dragging my feet” over spending $2,350. Ashley ( who denied talking to the tenant, but then how did he know I hadn’t signed the contract?) revealed that Keith, the plumbing manager, had gotten my e-mail address incorrect. She finally sent it to me 6/25/15, and I signed it immediately. I asked Ashley for a copy of my original invoice and she said she’d e-mail it. At this point the tenant had been without a working drain for several days, so I asked Ashley to pump out the dirty water in the drain in order to make it more sanitary. I even offered to pay them for another housecall. Tina Borden responded via e-mail saying that “I was advised by Keith (plumbing mgr) until the job is complete you signed proposal on we won’t be able to resolve the issue of the standing water”. We’d have to waid until Monday or Tuesday, being the dates they promised the work to be done. On that next Monday Morning 6/29/15 I called Tina at 8:00am offering to meet her plumbers at the property anytime that day or the next with a 50% cash deposit (per contract). Hearing nothing by late Tuesday (6/30/15) I called their office and was told they had delays on other jobs. I reiterated that I’d bring the workers a cash deposit the second that they arrived at the property. I got the same excuse until Friday 7/3/15 when my tenant was facing the July 4th weekend without a working drain. I called Ashely told me that Keith said I hadn’t paid the deposit and we can’t come out until you do. I was extremely angry, and as an aside I still didn’t have a copy of my invoice. At this point I told them where to go (and it wasn’t to heaven). The next week I called Modern Plumbing who charged $2,650 for the job. To be fair they did have a small delay of a few days in coordinating the job, but they did it without complaint. Upon completion (no deposit required), I paid them quickly (within 18 hours). Several opinions with regard to Brownies. First I think they’re really quick at coming out to clear drains, but anything further should be looked for ELSEWHERE. It’s my opinion that the girls in the office are quite stressed and do/say pretty much anything (including lying?) to get to the next call or e-mail with little responsibility and/or follow-up. Thus they come off like complete “Air-Heads”, in my opinion. It’s my opinion that Keith, the plumbing manager, gives them little if any management and appears to have a “MAJOR CHIP” on his shoulder most of the time. My opinion is that he’s got a real attitude problem.I called today (9/9/15 in the morning), some two months later, still attempting to get a copy of my original invoice (The one I had was the faded illegible pink carbonless form). Tina said she’d find it and get it over to me. Later I received a call from Keith, in a very rude tone, asking me what I wanted, stating that they never did the drain replacement. I was aware of tha...

07/23/2014

Septic Pump Out

Was knowledgeable, fast and affordable. The driver was quick, but did the job and answered my questions about how septic tanks really work.

More Business Info

We Do The Right Thing.

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
  • Septic Tank Maintenance
  • Septic Pumping
  • Commercial Septic Tanks
  • Industrial Septic Tanks
Payment method
cash, discover, visa, mastercard, debit
Languages
Spanish
Social Links
Categories
Backflow Prevention Devices & Services, Building Contractors, Building Contractors-Commercial & Industrial, Drainage Contractors, Fire & Water Damage Restoration, Flood Control Equipment, Grease Traps, Plumbers, Plumbing Fixtures, Parts & Supplies, Plumbing-Drain & Sewer Cleaning, Septic Tank & System Cleaning, Septic Tanks & Systems, Sewer Contractors, Water Damage Emergency Service, Water Damage Restoration, Water Filtration & Purification Equipment, Water Heater Repair