U.S. Bank

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Don't use U.S. Bank for a mortgage company. We refinanced our existing home loan (what should be an easy task that they preform everyday) and it took almost 6 months and we are still waiting on money coming back to us due to multiple errors on "his" part. I had to send the same information numerous times and we always felt like "he" was too busy to remember anything about us. "He" did not cancel our automatic payment with our previous mortgage company in sufficient time so our bank account was over drafted due to having to pay for closing costs which we were not supposed to have to pay. We scheduled a closing date but "he" had to cancel because he forgot about our flood insurance. Our experience was terrible and when we expressed our frustration we were insulted instead of apologized to. We spelled out all of our expectations from the beginning and none were met. Avoid U.S Bank at all costs.