Central States Health & Life Co. of Omaha

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CSO is a mutually owned insurance company specializing in the debt protection market. The company's vision is to be the leader in debt protection products by providing innovative solutions and value to its client institutions, agents, customers and policyholders.A solid history of successful business practice has provided CSO with an exceptionally strong financial base. CSO's retained earnings exceed $190,000,000.CSO is uniquely positioned to capitalize on the dual focus of credit insurance products and debt cancellation programs. These product offerings are marketed by its business partners consisting of automobile dealerships and financial institutions. CSO's extensive nationwide network of sales and training professionals and general agents allow for effective and responsive servicing of accounts. A commitment to service excellence is supported by:Personalized 'One Call' approach through an established helpline allowing callers to speak to a CSO Representative rather than an automated menu system. Representatives are available Monday through Friday, 7:30 a.m. - 5:00 p.m. Central Time.Call abandonment rate of 1.21% with 98% of calls answered in less than 20 seconds.Processing an average of over $2 million monthly in credit insurance claims.Less than a 6 day average turnaround for processing credit insurance claims and debt cancellation benefit requests.Providing training support via several delivery systems to meet client needs.