Pacific Air Heating and Air Conditioning, Inc.

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Received quality service but rep stated they could bill me over 3 drafts. They took first payment fine, no subsequent drafts after that. My receipt from company even says 3 drafts and has my valid credit card number on it. About a year later received a "final" notice, only one I received and a week later a collection agency (Grimm) contacted me. I left 3 messages for owner with no call back to dispute the account being turned over all the times offering to pay the total balance on the bill. Being active duty, I would think a place that services a place with a lot of veterans (lacey) and active duty would want to keep their reputation up. Do not use this company.

I purchased a house in Lacey, and inherited an American Standard Comfort 90 system installed by this company. When we had issues with carbon monoxide, we called them for an assessment. Instead of giving honest counsel, they proceeded to do a full "checkup" on the furnace and charged over $500. That was my fault for being trusting. After looking at the unit more closely on my own, I discovered they had never put a proper seal on the air purifier unit/filter assembly, allowing CO to leak into the house from cars in the garage. In addition, 8 months later I was deployed to Iraq, and had no recourse to assist my wife when temps soared over 100 F. After 3 years abroad (Iraq, Korea), I finally had time to look at the furnace and discovered the tech had left the wire to the outdoor unit disconnected. I have also had the flame sensor switch fail twice due to corrosion caused by water leaking from an improperly installed drain hose (mounted on the blower fan). I will certainly never consult this company again...

In May of 2011, my furnace needed work. I called Pacific Air Heating and Air Conditioning and they had someone out to my house within 20 minutes. The guy who came out noticed that I was also waiting for Home Depot to show up to install a new faucet for me, and he offered to install the faucet for me, free of charge. He did this as my husband is currently serving in Afghanistan, and all he said was "Thank your husband for his service". I called on them again after i was scammed by a Air Duct/Vent company, they came right out and told me that my furnace was fine, that I did not need all of the new urgent work done that the other company said I needed, and then decided to waive the service call charge. This is an honest, trustworthy company.

Pacific air is one of the best... Is the best company to have work on any hvac equipment. The techs are the best! Plus the owner Jim B is the nicest guy to work with.

This company is by far one of the best hvac companies to work with. They have the beat prices in town. Plus the service techs know what they are talking about. They will not rip you off!

I was charged 200.00 for coming to Tenino and told that was the standard fee after the fact, just to drive there. Then I was charged for a filter I had already paid for, then a filter was changed I could easily have checked and done myself myself, if told to. When I called and said the bill seemed unfair I was treated very rudely, and they refused to give me the owner's contact info.Loser company. They'll never get my business again. They expect to earn 600.00 hourly apparently.