Potomac Valley Sports Medicine

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OPEN NOW - Closes at 8:00pm

Awful customer support. When I received a checkup, there were a few questions that I had later. I called and was put on hold for 40 minutes and still have not gotten back to. Also the front desk lady, ashley, I believe her name was, was very rude and discourteous. I would not recommend.

I went there for a knee injury and was given a brace. I was told that they don't charge up front and that they will run it through insurance. To my amazement, I get a bill for $92 and I researched the average price for the bill. The bill I received was way overpriced. I called billing and spoke to Bernadette who told me that she has had other calls regarding my same situation, and that she would not adjust the billing and that the doctors usually don't allow for it. I told her then the price of the brace should have been given to me upfront, so I had a choice to go with them or go elsewhere for a knee brace. She told me that she would send an email to Dr. Mess (how appropriate is his last name for their unethical practices) and I never heard back from her or Bernadette. She lied and said that secretary said that she won't adjust the price of the brace. I said her why I never recieved a phone call from the secretary and she couldn't give me a straight answer. I paid to keep my bill from being sent to collections. My advice. Run far away from this place.