Southwest Flooring Services

Write a Review405-507-1100

CLOSED NOW - Opens at 8:00am

I had a home built in 2015 and Southwest Flooring Services was responsible for the tile and wood in our home. There were some issues with the transitions between the tile and wood flooring. I contacted Southwest Flooring Services the week before Thanksgiving 2015, and they have yet to come out and even take a look at the problems. I have called them over six times, and every time there is an excuse such as employee turnover, or "you are at the top of my list to call you", or let me go to the warehouse to determine if the transition is in stock, and I will call you back. Not once have I received a return call from them. It is the second week of February and I am still working with them to have the problems resolved. RUN, DON'T WALK, AWAY FROM THIS COMPANY AS THEY ARE UNABLE TO SUSTAIN A REPUTABLE BUSINESS, .....Initially, I thought my situation may have been an isolated incident, it is obvious it is more the norm, than exception. after reading other reviews here.

By far the worst tiling and flooring job i have ever seen. We built our house three years ago and are having a ton of problems with our flooring throughout the house. the wood floor has pieces coming loose all over. They put the wrong tile in one room of our house and tried to get us to deal with it. Our shower has the most problem. We paid extra for a custom built shower and it has been nothing but problems due to improper construction from southwest flooring. They used sand as filler through the whole floor instead of concrete and the floor has crumbled over time and washed sand down our drain to cause plumbing issues. When we called to ask if they would help in any way the receptionist was very rude. i would advise in no one in using this company ever, unless you like problems.

We bought a very expensive wood-look tile from this company. There were about 35 tiles that needed to be replaced after the initial install. We marked every tile that needed to be replaced and they have now been here twice in an attempt to replace every tile. We are still waiting for them to come for a third time to replace the existing damaged tiles. Each time they've come we have been inconvenienced with removing all of our furniture from the area and spending 2 hours after they leave cleaning the dust off everything I own. Hopefully third time is a charm.

We bought a new home in 2013. After a few weeks we noticed our tile was popping up and the grout was cracking. We requested the tile be replaced. They came out and measured the area to be fixed and said their office would contact us to schedule and appointment to get the work down. A few weeks later and no call. When we contacted them they apologized and said it had been crazy there and set up an appointment. The day of the appointment came and went without so much as a call or message telling us they weren't coming out that day. When we called the office they apologized and said that workman had quit. They set up another appointment to fix the tile a few weeks later. The day of that appointment, much to my surprise, a worker actually did come out but this time he had the wrong tile color. He stated the office would contact us. Weeks later we finally heard from them and they said they fixed the problem and set up another appointment. This time the tile was the right color but the wrong size. At this point it was about 6 month past the time they originally stated the tile work would be done. Our tile was beginning to crack and pop up in every room in our house. They once again scheduled another appointment to come look at it. No one showed up. They called a few weeks later and set up an appointment for today from 8-12 to demo the entire house and replace all the tile. They stated it would be demo today, then putting in new tile tomorrow and the next day. As I sit here it is 12:30. No one has called or shown up. We called the office and were told their installer had an emergency and would come sometime today. It has been more than a year since we originally started dealing with this company. Nothing more than missed appointments and mistakes has taken place. I have missed numerous days of work sitting at home waiting for them to show up and on most occasions no one does. If you are really lucky they will show up with the wrong tile. If your idea of a good tile company is complete incompetence then I would definitely hire these people! They won't disappoint in their complete idiocy. Who knows, maybe by the time the house is 50 years old the tile will actually get fixed.