Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

KS
Karen S.

04/30/2017

Provided by YP.com

Yesterday, about noon, our power went out. After waiting awhile to make sure it wasn't just a little burp, I called OG&E. They informed me that they had turned off my electricity because someone asked them too. I asked, "WHO"? "We can't tell you that", I was informed.

Now, mind you, I pay my bills on time by bank auto draft. I am up to date and current on payments and OG&E decided that I no longer needed power because some unnamed person decided to tell them our house no longer required electricity.

According to the OG&E spokesman, to tell the person, who called them asking to put my account into their name, that they needed to verify they actually lived in the house (MY! HOUSE!!) would be unfair to them. But, to leave me, a disabled person, without a way to heat or cool my home and to leave me in the dark was okay?

Just think if they had decided to do this while I was on vacation for 2 weeks, turning off power to my refridgerator and freezer!! Think if I was on home dialysis or had other electrical medical equipment. I think this is egregious.

They tell me the Oklahoma Corporation Commission forbids them "to deny service" to anyone asking for it. BUT, didn't they deny me the service I had asked for and paid for when they disconnected my service?

I'm thinking about calling the ADA to see if I can sue OG&E. Someone needs to do something about this before it happens to others even more elderly (I'm 68) or more handicapped (I'm currently bedbound by a serious back issue).

Oh, and I was also informed this happens quite often to people but OG&E says it would be too time consuming to call the number listed on file to ask if we really wanted our power disconnected. They also had my email on file. And yet, they say, they don't have any way to make sure it doesn't happen to others. That's nuts!!!

More Business Info

Hours
Regular Hours
Neighborhood
Southwest Oklahoma City
Suggest an Edit