Metro Flooring

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I understand you were not happy with the grout color that was installed with your tile. As soon as you brought the problem to our attention my immediate response was simply “come pick another color and we will fix the issue”. I explained that we will color the grout with an acrylic grout sealant that will both permanently change the color of the grout and seal it at the same time. I spoke with your husband several times over the course of the next week while you reselected your grout color. Every time I spoke to your husband, I stressed that we would make sure you were happy with the final product. Your final selection was a chocolate brown from Mapei, a different product line than we had originally shown you. We immediately ordered the colorant and scheduled the repair for 1-29-16. I spoke with your husband the morning of 2-1-16 to make sure the repair had gone well. He said you both were very happy with the final product. We have changed our policy on grout selection to ensure that everyone involved, including the customer, understands which grout has been selected with which tile to eliminate any confusion. We apologize for any inconvenience you have gone through during this process and want you to know that your satisfaction with your flooring was always our goal.