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Reviews

DI
Daniel I.

02/15/2018

Provided by YP.com

Excellent work and very knowledgeable! My home was built in the 50’s and has an outdated style of drain that is very troublesome and can be tricky to unclog. This gentleman knew exactly what he was dealing with and finished the job in just a few short minutes. Having had this problem before it has taken others over and hour and sometimes more! Great job 1st choice! Definitely gonna use them when we update the plumbing!

S
sagnew

05/20/2013

Provided by YPmobile
Unresponsive and dishonest

Assigned through home warranty company to repair a leak, 1st Choice Plumbing would not return calls to schedule appointment for a week. The home warranty company had to contact them to get them to show up.
After showing up, they decided that the leak was due to wear and tear plus quoted $280 to bolt on a toilet.
They were once again unresponsive. A second opinion from a good plumbing business repaired the leak under warranty and quoted $50 to bolt on the same toilet.
1st Choice Plumbing is not going to survive as a business with such behavior.

OR
Okc R.

07/04/2014

Provided by YP.com
1st choice wouldn't even be my...

1st choice wouldn't even be my last choice. I'm extremely disappointed in Keiths service.

1st choice was sent to me by my home warranty co. to repair a leak. He couldn't find the leak so I was advised to see if it would dry. When it didn't dry, I tried to call him a week later but I didn't get an answer and he never called back. I then called the warranty company and they re-issued him a ticket to come back out but he never called me.

A week later I called the warranty company again explaining that 1st Choice was unprofessional and wouldn't call me back so I needed someone else out. They said they would escalate my ticket to a senior tech at the company. I advised them he was the owner and is the senior tech and it wouldn't do any good. And I was right. He still never called me back to come back out.

I tried to tell the warranty company about how bad this guy was making them look but they didn't seem to care. I'm trying to get them to send out a new plumber and not make me pay my deductible again since 1st choice already took my money and did no work. I'm at the point to where I'll pay another fee just to get someone else out here.

So all in all I'd stay away from them if possible. If your warranty company sends them out; direct them to these reviews. We need to get this guy out of the system.

AC
Ann C.

11/03/2016

Provided by YP.com

Called to make an appointment. The man who answered said he was driving, would call me back in 10 minutes. That was around noon on Tuesday. It is now 8:00 p.m. on Wednesday and no call back. Would definitely not recommend.

TC
Tara C.

02/08/2016

Provided by YP.com

Keith is the best!! Always quick to return calls and fit you in. I wouldn't call anyone else but 1st Choice Plumbing!!!

KT
Kimberly T.

11/12/2014

Provided by YP.com
Keith is the best! I left a v...

Keith is the best! I left a voice-mail on the company phone yesterday at 4:38 pm. He called back (after typical work hours) at 7:17 pm for my non-emergency (slow draining shower & sink with gurgling toilet) and was able to fit me in today! He showed up within the agreed-upon 2-hour time frame & called me with a few minutes advance notice that he was heading my way. He cleaned out my pipes and got up on the roof to clean out the vent- in the freezing cold weather- all while answering my questions with patience & humor. (I am a relatively new homeowner.) He solved my problem in less than two hours and for a VERY reasonable rate. My only complaint is that he wouldn't take the stray cat I've been feeding with him when he left! haha By the way, this is my 2nd time using 1st Choice Plumbing (for different issues), and I've had the same experience each time.

L
lovesbeingamommy

08/12/2014

Provided by YPmobile
most honest plumbing company!

I was sent to this company through my home warranty as a second opinion as the first company that was sent wanted to charge me a ridiculous amount of money to replace my hot water tank. I asked for a second opinion and 1st choice was sent out. Keith was great!! I didn't need to replace tank (which was less than a year old) apparently it was a clogged main line (I told that company I smelt foul odors) and all I had to pay was my co pay!!! I will request them every time now!!!! Thanks 1st choice plumbing!!

SY
Sixpack Y.

07/24/2014

Provided by YP.com

No call no show, no option to leave voice mail, no answer on emails.

N
normanite12

02/26/2013

Provided by YP.com

First Choice Plumbing has presented me with the worst customer service experience I could have ever imagined. When they arrived at my house and hour and a half after the two hour period I expected them to show up at (they arrived after one thirty my appointment time was from 10-12) they were completely unprepared. The plumbers didn't have the type of pipe my house required which was fine even though I had to wait for them to go pick it up for almost an hour. The strange thing was they asked me to donate an old rag which I found very odd they didn't bring one of their own. Even with the donation of a rag they left a huge puddle in my basement which, I still was fine with even though they were so impolite they couldn't mention as they were leaving that they left my cats litter box was in a huge puddle completely ignoring they fact that the sludge that came out of an old pipe could easily hurt a small animal. All of this I ignored but the final straw was the fact that they didn't seem to think it was important to mention that they broke a light fixture in my basement that lights half the basement. They just left. Upon trying to contact anyone to fix the light they said I only had the choice of having the owner of the company/THE PLUMBER THAT CAUSED ME TO NEED AN ELECTRICIAN to come back and fix it at his convince, obviously as a home owner I couldn't knowingly let an uncertified person work on anything electrical. Finally they agreed that they would have an electrician call me to fix it. No one ever called. I am still baffled about this encounter and wouldn't wish an experience like this on anyone.

M
mooredustin

02/23/2013

Provided by YP.com

Keith responded to our problem and had another excellent plumber with him (unfortunately I didn't get his name, especially since he ended up getting soaked). Both were friendly and courteous. They responded in the time they quoted. Keith fully explained the issue that we have, and the options we have to fix the problem. I did reach a voicemail, however, I received a prompt call back from Rachel who was also courteous. Thank you First Choice Plumbing. I will definitely give you guys a call again, and recommend you.

T
toiletproblem

07/24/2011

Provided by YP.com
do not ever use them. they ha...

do not ever use them. they have no idea what they are doing and they are way overpriced. they fixed something at my house but becaue they had no idea what they were doing they actually caused damage to someting else that later needed repair. always late and in a hurry, never thorough. would never ever ever get used them again!!!

B
briansgirl

03/04/2011

Provided by YP.com
24 hour service?????

All we got was their voicemail! Does anyone actually have 24 hours service when they advertise it???

claimed iconBusiness Response11/15/2011

I am truly sorry you were unable to speak with a live person at the time you placed your called to our company. Yes, our company does offer Emergency 24 hour service. If for any reason you reach our voicemail, we ask that you please leave a name a number and someone will response promptly.

This listing has been claimed by a business representative.
KS
Keith S.

09/04/2010

Provided by YP.com
Forever my 1st choice

I had several companies at my house unclogging my drain the past year. They all charged me and did nothing when the problem came back a couple of weeks later. Finally I called 1st choice they came out and unclogged my drain too. When the tech was finished he said he felt something odd in the line and recommended a camera. I agreed to let him do it, to my surprise there was a softball in there the whole time that had been causing the problem. They removed it and it's been six months still no problems. Thank you 1st choice for finally resolving my drain problems!

O
oufan22

08/12/2008

Provided by YP.com
Great Work!

I used 1st Choice Plumbing to install a new toilet in my home. They showed up at the time that they promised and they were very professional and courteous during the whole project. Their office was very polite as well in answering all of my questions before booking the appointment. Thanks again First Choice!

B
bobbob123456

05/29/2008

Provided by YP.com
exceptional service

My water heater was leaking in my hallway at one thirty a.m. I called first choice and they were at my home within an hour with a new gas heater. The technicians were great they wore doctor shoe covers and laid tarps across my floor during the installation. Thanks 1st choice for helping me in my time of need and respecting my home.

claimed iconBusiness Response05/29/2008

Thank you very much for taking the time to acknowledge our response time and cleanliness during your last service call. We appreciate your kindness and look forward to doing business with you soon.

This listing has been claimed by a business representative.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sun:
Services/Products
  • Sewer Main Clearing, Septic Tanks, Drain Cleaning
  • Water Heaters
Payment method
visa
Neighborhoods
South Oklahoma City, Westmoor
Categories
Plumbers, Plumbing-Drain & Sewer Cleaning, Septic Tanks & Systems, Sewer Cleaners & Repairers, Sewer Contractors, Water Heaters
Other Information

Services: Sewer Main Clearing, Septic Tanks, Drain Cleaning

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