The Cheesecake Factory

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This is my favorite restaurant. Farfalle with shrimp, and chicken. The sauce is to die for! Seems like it always takes then longer to get our meal to us, but so worth the wait.

Upon hearing some not so good things about this place

I sill wanted to go since we had a gift card. Our wait wasn't long at all we got seated right away. The waitress came over and asked for our drinks and left. Came back with drinks and no straws asked if we were ready to order we told her no we were still deciding. When she came back I asked her what she would recommend she told us and then we ordered. We waited forever for our food the table behind us got seated way after us and got their food before us so when we got our food it was ok nothing to brag about, my sandwich was disgusting the onion rings were drenched in oil and over cooked. When I did get my sandwich I had asked for cheese which wasn't on there so I asked the waitress why my cheese isn't on there she told me she can bring me a slice ok how do I melt the cheese so then she told me she could take it back and put the cheese on there it just seemed like it was such a hassle for her. finally we were done with our meal and she brought over our bill I had told her that the onion rings were really disgusting she said I could speak to a manager but then she tells me the managers are all in a meeting so I told her that's fine I will wait then comes back with the check so I asked her I said well how come the onion rings are still on there she said the manager didn't come over to the table I told her no so she took the check and went to correct it and decided to have a little meeting with her coworkers like I didn't know she was talking about us which I really didn't care that's why she only got like a three dollar tip like I said never again

The food is the worst. I am not sure why I had to wait for food that looked good but taste awful!

I don’t see what all the fuss is about. Our experience there was terrible.

Our server had a bad attitude and was very inflexible about substitutions. Hardly ever saw her. Clearly upset her to have to bring a bread basket.

BEST PART: We were unfortunately seated right by a “service” bar area of some type and servers would congregate there and loudly complain about the customers they were serving, how much they hate working there, and how they want to quit. One man said he was supposed to feel lucky because he was chosen out of over 500 applicants but he didn’t feel lucky at all. “It sucks to work here, I hate it, I wish I could quit.” This went on nearly constantly for an hour. Real nice. Great atmosphere.

When the food came, it was cold and tasteless. I spoke to the general manger about the staff complaining and he was so indifferent and did not even apologize! He did not even say he was sorry! He didn’t care at all. A real jerk. I hope to never eat there again.

Me, my buddy and our wife's which are both pregnant in they're third trimester went to the Cheesecake Factory, the line was so long it truly felt like a line at the food market from back in communist Europe, after a 20 min wait we were told the actual waiting time would be between 1.5 hours, when we came back they told us that it will take another two hours to seat us, after 3.5 hrs of standing one of us ordered steak but they were out of it and at the end we went to the bakery to pick up a couple cheesecakes which took another half hour for them to bring out, the total time it took us from arrival to departure was 4.5 hrs. They were very disorganized with they're lines, with seating & they were very rude to us like our business didn't matter to them because they were too busy!

I have loved cheesecake factory for many years!! I have ate at many around the country! I am so glad they are finally in MICHIGAN!!

My experience with the Cheesecake Factory at the Novi location was frustrating to say the least. There was a line on the inside of the mall that looked similar to the lines at Cedar Point, we stood in line and made to the front only to be told we were in the take out line. The line for dining I'm was located on the outside of the mall. Like fools, we stood in that line for 30 min only to be asked if a 2.5-3 hour ait was ok. Are you kidding me