Security Solutions

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Security Solutions Inc (located in Norwalk, Connecticut) sold me a defective yet expensive alarm system. After being without a functioning alarm for over two months, I told them that I wanted to go with another company. They told me O.K. and to send them a letter on the date that I leave. Upon leaving, I received a nasty letter from the head of their billing department demanding that I pay them thousands of dollars more for the remaining several years on the contract. Security Solutions harassed me for the next two months with repeated calls to my cell phone. They blamed me that the alarm could not be fixed with some false story claiming that I would only let them service it on Saturdays. The president of the company wrote that he would see me in court with his legal team. When they finally took me to small claims court, the legal team was a debt collection attorney, the nasty letter writer, and their alarm expert. In court, they pretended that the alarm was only without service for a few days and that my motive for leaving was to get out of paying a bill for about $90. No one would spend thousands of dollars on a security system then leave months later to avoid a $90 bill. Security Solutions presented documentation showing the alarm working on days that it wasnt even turned on. Their records didnt even match those of their own technicians. In the end, I only had to pay the difference between the refund for the defective alarm system and the police fines against the remaining several years on the contract, which thankfully was a small price compared to the outrageous amount that Security Solutions was demanding. Im happy that I was able to prove that the alarm was defective in court, but it would have been even better if I had never used Security Solutions Inc to begin with.