Luggage Base

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I am highly disappointed in the service from luggage base. I never leave reviews however I purchased and expensive item and when I received the box it was damaged. The person I was suppose to give the item to did not come to the holiday dinner so I had to reorder the bag and have it shipped to their house. I then returned this one and was denied my return because they said the zipper was broken and it was used. I never used the bag. It must have been damaged during delivery however now I am out th emoney. This is unfair. This should have been taken up with the shipping carrier and not penalize your customers. Thanks for nothing. I am highly disappointed.

They are now saying the item was visibly used and had an odor. I ordered this item on 12/15/16 and started return on 12/26/16 when the person didnt show up for christmas. I dont smoke or anything. They are now lying which highly upsets me. Don't use this company!