Calello Agency

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CLOSED NOW - Opens atTomorrow 10:00am

We have been sitting here in the dark, sweating and unable to use our computers, etc., because there is no power. The "super" was here for a hot minute, He stated that there might be some wires "touching each other" but he was going to "check in the basement." Whether he did or not, we don't know because we never heard back from him. When I finally reached him by phone, he told me he was having his lunch.

At that point I called the Calello office and basically got the "we're going to call an electrician." I asked them to keep me posted, and all I'm getting is crickets. No calls back--so I called again and left a heated message. THEN they called and I told the person who called that they have literally left us in the dark. No word about when (or even IF) an electrician could or would show up. Meanwhile, my staff, both upstairs and downstairs can't get any work done.

And no apology.

Why a property management can't have someone on-call, or at least someone to let us know what's going on, is beyond me. This is totally unprofessional, and I suppose that is what we can now expect from this company since they took over management for our building. We have never had this problem before, and we still don't know if or when an electrician will show up.

Just for clarity, we have three offices in this building, but I'm doing this review on a laptop because I cannot get into my desk computer. (Note: I'm going to wait another hour to see if I hear back from them before I post this. If you are reading this, it means I've heard zilch from them.)