11/29/2019Provided by YP.com
Great experience ! Had a pretty bad clog in my master bathroom toilet. Roto Rooter came out the same day. I received a text message when they were on the way. The technician - Lester - was very pleasant and professional and explained to me what he was going to do and also the charges up front. He had to use 2 different augers to dislodge the clog and then everything started working beautifully. They came back out to run a camera through the line just to be safe and the technician - Carlos - was also great. Very nice and professional gentleman. Everything looked good. They gave us a 6 month warranty with the service call. Very happy customer here !
10/17/2019Provided by YP.com
Thank you so very much to Alfonso Campos (Tech #421) for coming out yesterday and clearing out our lines! We had quite a large blockage in the pipes and he resolved it in about 15 minutes with the jet flusher thing. We had issues the day before that two other techs were unfortunately unable to totally resolve because they didn't have the commercial grade equipment. Felix got the process started in the afternoon and then Hilton worked a couple hours late at night when the water started backing up again. He let us know we needed the next step up and made sure we would be scheduled for the next day. Dispatch was also sure to give a call and keep us updated on the status. Thank you very much to all involved with fixing this problem so quickly. Won't go anywhere else for plumbing/water/drain issues!
10/11/2019Provided by YP.com
Service tech Daniel #4594 was extremely friendly and helpful with repairs that needed to be done quickly as part of a home sale. He even worked late on a Friday and came back Saturday to make sure everything was done in time! Thank you so much, Daniel!
02/20/2019Provided by YP.com
We had clogged drain pipe: toilets, tubs & sinks were all backing up on Sunday evening (2/10/19). By early Monday morning (2/11/19) Roto-Rooter Service Tech, Austin was at our home in Metairie to do exactly as their commercial states... "They sent our troubles down the drain." Thanks to Austin, Carlos and the customer service team
we will definitely recommend Roto Rooter for issues like this to others because from their customer service to their techs. they were very prompt and attentive to our needs and thankfully unclogged our drain.
We are very satisfied customers.
02/13/2019Provided by YP.com
So far so good. Starting renovations and Drew definitely knows what he is doing and is making this easier on me than I expected. This is my second time using this company and am still impressed with their quick efficient response.
02/04/2019Provided by YPmobile
I had a slow flushing toilet. Called Roto Rooter and had Austin S. at my house in an hour. Austin was very knowledgeable and professional about his work. He resolved the problem quickly! I highly recommend Roto Rooter!
11/25/2018Provided by YP.com
I called Roto-Rooter for a clogged washer machine drain. Austin came out and did a excellent job. He was very knowledgeable, polite and talked us through the possible problems we were having. The line was unclogged and the wife is happy again. He was also very proactive in assuring that the area was clean during and after the job was completed. I would recommend asking for Austin if you have a plumbing issue.
11/20/2018Provided by YP.com
Communication was great, Roberto fixed our kitchen sink issue quicker than I would have expected, I wouldn't hesitate to call again.
11/19/2018Provided by YP.com
I called the 24 hour emergency line after my bathroom was suddenly under water. The customer service rep who answered was so helpful and reassuring. Austin S. was at my door within 30 mins after making the call. He was very kind and answered all my questions, being a first time homeowner I had a lot of questions as to how this could have happened. He gave me tips and let me know what he was doing every step of the way. He even mopped up after he was done. Because of my experience with Austin and his professionalism I will definitely be using root- rooter again
11/03/2018Provided by YP.com
We had an issue with our kitchen sink and called RotoRooter. They came out the same day and got it cleared for us in under 1 hour.
10/25/2018Provided by YP.com
I had a new hot water heater installed by one Roto Rooter tech on Monday. On Wednesday, water started leaking everywhere. I called Roto Rooter and they sent another tech that same evening. He came out and found that the first tech didn't tighten everything the way it was supposed to have been tightened. This review is for the second tech. If you're in the Greater New Orleans area, be sure you ask for Melvin #1938. He was courteous, prompt and professional and after he fixed the first tech's errors, he double checked the entire water heater to make sure nothing else had been overlooked. Thank you, Melvin!
11/21/2017Provided by YP.com
They sent the wrong person at first. Then they told us it’s $205 an hour but they were not here for more than half an hour. So I got charged the full $205. 100% overpriced
11/03/2017Provided by YP.com
Called them and got service same day. We initially called some other plumbing company that couldn’t get the job done. Roto-Rooter got there and said they were going to get it done no matter what! 20 min later the work was done!! Highly recommend them!!!!!
07/26/2017Provided by YP.com
My kitchen sink completely clogged up on a Sunday morning when guests were coming for dinner that evening. Nick arrived at the house by 10:30am. The debris in the pipe was significant and required multiple attempts to clear from a clean out under the house. Because of Nick's persistence, he avoided working under the sink and kept all the mess under the house. He completely cleaned up the area under the house before he left. Great job by a very good tech and a very pleasant person. Thanks!
06/24/2017Provided by YP.com
The servicemen have been knowledgable and helpful. The staff who answer phones and schedule visits are consistently bad at their job. I won't be using Roto-Rooter again. 3rd time having a bad experience and I'm now going elsewhere.
06/05/2017Provided by YP.com
I received a call that the technician was in route. Mr. D. Fleming did a wonderful job of fixing our plumbing problem. He went beyond what was expected.
05/22/2017Provided by YP.com
We had a clogged kitchen sink so I needed same day service. Roto-Rooter delivered on that need and unclogged the drain pipe within hours of my initial call. The reason for my low rating is that the technician should have laid out a tarp or something to keep the area clean. In the process of unclogging the drain, all of the black tarry residue from inside the drain was splattered on the area under the sink and on the kitchen floor. My wife and I spent time on our hands and knees scrubbing the floor to remove most of the mess. If you pay several hundred dollars for a service I don't believe you should have to clean up afterwards.
05/16/2017Provided by YP.com
Awesome job done by Oscar today!. He was very knowledgeable, professional, friendly, answered all my questions, checked and double checked making sure the plumbing was working the way it should, after he repaired it. I must say, to receive such quick service, within hours after my first contact to Roto-Rooter Plumbing & Drain Services. I am blown away,--they provided excellent service, and their price was very reasonable too. Thanks Oscar, Thanks Roto- Rooter. You guys Rock! We appreciate having plumbing that works!
03/19/2015Provided by YP.com
Had a nightmare with scheduling but once the tech came out - 2 days later - he was great, very neat and fixed the problem quickly
01/23/2015Provided by YPmobile
I made an appointment to get my toilets fixed. They sent i great worker out that
was just awesome to talk to and very thorough. I explained everything to me and just made me feel comfortable about the problem at hand. His name was Carl Jones and i will ask for him again for my home and all my rental properties. I'm located in new orleans, la.
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