Grun Tanya R

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OPEN NOW - Closes at 5:00pm

I went to this office once, and I regret it and will never go back. Since going, I have spoken to 17 people, who report almost identical experiences with being billed for appointments they did not make and for being prevented from speaking to the person in charge of billing and the office manager because they were told these individuals were not in the office and unavailable (during the days and times the office is posted as being open). I made the appointment when I first moved to the area and did not know anyone to ask for a referral. All I needed was a standard prescription refill on a medication I have taken for over 10 years. Despite this simple request, I still received terrible service. The practioner rushed me, did not listen to my questions, and was too distracted checking her watch and computer to listen, as evidenced by her asking me questions that I had just answered in the last breath. The office staff was unprofessional and was to busy arguing amongst themselves to allow me to check in and out. I did not make another appointment because of the terrible service I received; however, I received a bill for a missed appointment several months later. I wanted to be finished with the office once and for all and paid the fee. I just didn't have the time and did not want to go through the hassle of contesting it. And wouldn't you know, despite my paying immediately for a missed appointment that I did not make, I continue to receive monthly bills for the missed appointment. In order to address this, I've called 13 times during posted hours of operation and also ensuring I did not call during lunch time. I also document date and times that I call and document the first and last names of each person with whom I speak (most have the last name Grun). Everytime I call, I am told the office manager is not in the office. When I request to speak to the person in charge of billing, I am told she cannot be contacted because she works off site. I leave messages to request a return call and I never receive calls back. When I request an email address, so that I can reach someone, anyone in the office, I am told they do not have an email account and do not use email. I have never even come close to dealing with something like this. I am sure they are used to people being too busy to keep track of bills and insurance and they just pay like I did originally - or people get so fed up with not being able to speak to the people they request to speak with and when they never receive return phone calls they are forced to pay charges that are incorrect. I am following up with the better business bureau in hopes that no one ever has to go through what I have with this office. It has been a 10 month ordeal.

The information on this page is incorrect. This office is open at 7:30 and so convenient, I can have my labs done before work without missing too much time. The girls are always so friendly and helpful. Like every office, people have some dislikes (as I've read). However, I witnessed an upset patient attacking the nurse who was checking me in, and I have to say she handled the situation very well. Working in the medical field I understand how nurses are attacked for issues out of their control and feel rules are rules and they are set for a reason. I absolutely love the office and the way they care for their patients. As for not seeing Dr. Grun, her PA's are VERY capable of handling every situation that has been brought to them. I've had multiple friends and family go to the office with every type of situation/issue/illness and the PA's did an amazing job!! People need to understand a PA can do just as much as a doctor and keep in mind, I'm more than 100% sure Dr. Grun hand picked her employees and each were chosen for a reason. Great job ladies keep up the good work!!! BTW there are NO Nurse practitioners at the office.

I have been seeing Dr. Grun's Physician Assistant for over a year now and I have never had better medical care. The girls are so friendly and helpful, I'm so glad I have finally found a provider that takes the time to make me feel like they listen and care. I highly recommend this office!

BEWARE - HUGE health risk, very unprofessional. I have been left without meds important to my health because I changed insurance plans. I have been under Dr. Grun's care for some time now. When I showed up for my appointment today, I was coldly rejected because I signed up for my new BCBS insurance on the Market Place. She is "in network" and I am in good standing. I understand it is the Doctor's decision on which insurance to take. But, as a current patient, who switched insurance plans (the new one still showing her in network), I would have expected to be treated professionally with some kind of exit plan that had my well-being in mind. I am distraught to say, this is not the case. I was flippantly turned away at the door. So, if you are a current patient, lose your job and think you are doing the right thing by signing up on the Market Place, be ready to be treated like a second class citizen and be prepared to find another Doctor.

It all started when I moved to New Braunfels, TX from Phoenix, AZ.



I had to get a local primary care provider and my wife wanted someone she felt comfortable with so she chose Tanya Grun. Well not being that particular about my doctor (as long as good service was provided) I decided to set an appointment as well.



The first thing that struck me when I stepped into the office was that it resembled a renovated home of sorts. The second thing that hit me as quite odd was the fact that I never got to see the doctor. What I saw was some Nurse Practitioner instead. Well I wasn't one to rock the boat but I had come in for a full physical examination. What I got was five minutes with a nurse practitioner and blood and urine samples taken. I'm 50 at the time of this appointment and I think they should have done a DRE but they didn't.



They did suggest a colonoscopy because of my age and I also decided (not at their request) to get a skin cancer screening while I was at it.



Fast forward three months:



I'm traveling out of state. I get a severe gout attack (which they were made aware of when I was in the office for the exam) while on the road. I call Dr. Grun's office to have them phone in a prescription for me so that I wouldn't be hobbling around for the entire trip. I left a message with the "prescriptionista" I think her name was "D" something. She never called me back. That was at 9:30 a.m. TX time on a weekday.



Fast forward: I call back a few hours later. I'm informed by "D" that the Nurse Practitioner that I had seen was out sick and that they couldn't prescribe anything for me until she said it was okay. She also assured me that she would hear something that day and call me as soon as she did. I thanked her and hung up.



Fast forward: 4:30 p.m.:



I call. I'm in severe pain. The phone is busy for about ten minutes. I finally get through. I get to "D" and she sounds a little miffed. I asked her about the prescription. She said that she hasn't heard back from the NP. I asked her who would write the prescription for the NP if she didn't make it back in. She said: "Dr. Grun." I asked: "Is she there now?" She said "Yes." I asked: "Can we have her write the prescription?" She said: "Well that's not our protocol."



PROTOCOL? REALLY?



You've got a patient, out of state, with a medical condition and in PAIN and you're going to tell me that you have PROTOCOL?



I told her flatly that I travel for a living and that if I can't depend on my primary care provider to give me service while I'm on the road that I was going to have to change providers.



Here was "D's" response:



"YOU DO WHAT YOU HAVE TO DO."



I asked her, in desperation, if she could call me back within an hour with an answer either way. She hung up on me.



I never heard back from "D" at Dr. Grun's office.



So I fired them.



I strongly suggest that anyone who wants a real doctor who will really treat them like a patient instead of a number and see them instead of pawning some NP off on them while charging real doctor rates then seek treatment elsewhere. I had to go out at night, in severe pain, in a strange town, searching for an after hours clinic and fortunately found one that took better care of me in one unscheduled visit than my entire experience with Dr. Grun's office.



Stay away from these people. They're just taking your money.

Had a great experience with Dr.Grun, she listened and explained everything thoroughly. Recommend!

Do not recommend!! Have left several messages for Dr. Grun to call me, and have yet to get a call back. I am going on record for future reference. Also will be leaving a negative review on my Insurance website. Horrible Customer Service. They expect you to pay for services you do not agree to do, and they do not show up for scheduled appts with patients. Where can I send my no show bill?? Horrible patient customer service. Check out other websites for reviews... other patients not happy with this provider!!

We've never seen Dr. Grunn but have been to see the PA's multiple times this past year. They are truly excellent. They are very caring, and the staff is top notch and friendly. They are great with kids as well as adults.