Ultimate Towing & Recovery

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I happened to experience the unprofessionalism from Ultimate Towing when my vehicle broke down coming back from visiting my Dad who is currently undergoing extensive chemo due to Leukemia. So not only is this hard for us but both Bobby K the manager and his unnamed driver (who refused to give me his name when both myself and my brother asked) started getting upset with me because we refused to let them earn our business to tow my vehicle back to my house.

Both the driver and manager did everything in their power to hold us up basically threatening that if they only towed us 10 miles which was prepaid by my policy and I was to try and call another tow in they'd deny it. I have no idea what gave them that idea but it was totally rude and uncalled for to have your driver point his finger and try to call or summon me to a conference with his boss man to threaten me.

I don't take kindly to abuse and that's exactly what this was. Your driver was really unprofessional and only quieted down for the dash cam in the tow truck. If you saw the action and words from your driver you should be worried at how he was representing your company. It's not my place to tell you how to run your business but what you did tonight was probably against the provider terms of service for the company that paid you to provide a service to me.

I don't think Ultimate Towing could ever earn my business or recommendation any day. I don't care if they serve from the Virginia line to whatever state there is always another choice and someone else who deserves the income. It wasn't about us not being able to pay it was about having to ride with your attitude ridden driver all the way home. There's just no way I could deal with his constant belittling and smart remarks. I don't allow my family or friends to speak to me that way and I was doing my best to stay professional with your disrespectful driver. The only other review is from the business owner.

Fast and courteous service! Everyone I dealt with was extremely professional and treated me respectfully. I highly recommend Ultimate Towing!

Most incompetent bunch i have ever seen. Not only do they not ask permission to drive across a pasture after it has rained 2 or 3 inchs when the vehicle is only 75 ft off of rd. They manage to spin up across the pasture across the middle only to find they need a wrecker to get out. While the trooper is at the rd wondering what these fools is doing! They may be good at routine svc but when to having to think a lil to get to a vehicle you would be better off with waiting till someone who knew what they was doing to come along!

Had a flat with no spare and help me get it fixed great people!!!