Sprint Appliance

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Service was fast, punctual, friendly, and fixed the problem! Very satisfied. Would highly recommend.Excellent!

Sears Repair utilizes this company for warranty work. My first call to Sears was on 11/22/16, at which time they assigned Sprint to my case. My dishwasher was finally repaired, by another Sears contractor (A&E) on 12/28/16. After wrestling with Sprint (name is a misnomer. Nothing fast about this company) for a month (literally) and repeated lies to myself AND to Sears ("part came in but it was broken" when in fact the parts are notably backordered. Telling Sears that they scheduled an appointment with me when in fact they hadn't), I called Sears, told them that I didn't want Sprint to be any part of this repair, and asked for A&E. They obliged, set me up with an appointment five days out (thats fine). Tech showed up within the allotted time frame (all day), diagnosed the issue, and found that the part (again) is on backorder. So instead of sitting back, he contacted an appliance parts company in Dayton (who has 20 of the parts in stock), had it delivered to my house within an hour, and buttoned up the job. While waiting for the part to arrive, he left, completed another job, and came right back. AMAZING!! Efficient, smart, AND productive. This is the third time this tech has been to our house for this junk Kenmore Elite dishwasher, and he's always been great. He said he's getting close to retirement, which is too bad. When guys like him retire, we're left with companies like Sprint. The lesson here? If Sears/ Home Depot tries to assign Sprint to your repair order, refuse it.

I had an appointment scheduled for dishwasher repair today 8-12. It's been out of commission since May 22. I waited all morning. I called the office at 11:55am and left a message with my callback number. I called at 12:45pm and left a message with my callback number. I called at 2pm and left a message with my callback number. At 2:45pm I finally called Home Depot to check on the situation. They called over to Sprint Appliance Repair and immediately got an answer. They said that a truck broke down and they couldn't make my appointment. Sprint called the numbers on the account multiple times (so they say) but never tried the callback number I gave them when the appointment was made, or returned the calls I made to their office today, also containing that same call back number. They numbers they did "try" have no missed calls and no messages. They took it upon themselves to schedule me for tomorrow afternoon, with low priority. We'll see if they show.

Not only were they by far the cheapest of the four companies frigidaire recommended but they went above and beyond anything I was expecting as far as customer service -Daniel Vollman