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04/06/2020Provided by YP.com
Roto Rooter has great plumbers and respond well to an emergency. I have also checked out Prembu Plumbing Services and their plumbers were spectacular. They are based in Rochester, MN but service pretty much all of the Minnesota area.
I highly recommend checking them out at prembu.com. They have some of the best pricing around with highly experienced plumbers.
01/07/2020Provided by YP.com
It was early morning the day before Thanksgiving and I had gone down into the basement to wash laundry when I noticed water all over the floor. Here the water heater was leaking water. I tried to shut off the valve above the tank, but it wouldn’t turn so I had to turn off the water at the main valve. We weren’t just without hot water but now we didn’t have any water. I went to Home Depot to buy a tank and have them install it. I knew that Home Depot would use a third-party company to do the job, but I was hoping that it would be better than the company Lowes had used to replace the tank 10 years ago. One of the reasons I went to Home Depot was because I have a Home Depot Credit Card and anything over a certain amount is interest free for 6 months. A couple of hours later Home Depot called and said that Rotor-Rooter would be there within the hour to replace the tank. I was happy to hear that it would be a reputable company that would do the work. About 15 years ago Roto-Rooter had come to my house to fix a frozen pipe and I was happy with the work. Well, they showed up on time, installed the tank, fixed the vent that Lowes didn’t do a very good job of installing, straighten the gas line to the tank, and they even replaced the valve that was stuck without me asking them. Xavier, the general manager, had done the work and I found him to be very nice, friendly, and understanding of the importance of getting the job done and doing it right so that me and my family could enjoy Thanksgiving.
01/04/2020Provided by YP.com
Our water heater overflow released water into our basement and adjoining room. We made a call to Roto-Rooter around 3:00, were given a time window between 4:00-6:00 for a technician to be available. Sawyer arrived at 4:10. Was extremely polite, competent, determined what the problem was and was able to fix our heater. He explained what was wrong, what he would do to fix, and suggested what we could do to prevent it from happening again. He also included a coupon that were not aware of, to reduce the bill. Very impressed with this service.
12/15/2019Provided by YP.com
I was very pleased with their service. Our technician Scott (6824) was prompt, courteous and knowledgeable. The rates were good and they delivered good service. I had been previously gouged for the same service which took 3 times as long for twice the price with Admiral Plumbing ! I will always use Roto Rooter from now on.
12/06/2019Provided by YP.com
I live in an older home and have tree root problems every one to two years in the sewer line. I always call Roto-Rooter to help me with my sewer line backup. They are always on time, very professional and knowledgeable. Fixed the problem the same day in an hour and did not leave until the clog was gone. They even guarantee for six months. I am very satisfied with Roto-Rooter and highly recommend to anyone!
11/30/2019Provided by YP.com
Called for an emergency sink back up, Scott #6824 arrived on time, identified and rapidly corrected problem.
Great service, great Service Technician.
Will use Roto Rooter for all my Plumbing and Drain needs
11/04/2019Provided by YP.com
Mike arrived on time and was very efficient a diagnosing the problem. He kept the space clean and provided useful suggestions on how to better maintain my drains.
10/27/2019Provided by YP.com
Our water heater began leaking, and we realized this at around :800 p.m. on a Friday night. I called Roto Rooter because I figured they had 24 hour service, but I had never used them before. They said they would be there within 4 hours, and they were there within 2. They diagnosed the problem quickly, telling us we would need to replace the (very old) water heater. They said someone could some the following day for the replacement, and someone did. Both individuals were extremely professional and explained what they were doing and why. Chris, who installed the new water heater, took a great deal of time afterwards to explain how the new water heater worked and how to maintain it. I am happy to say that I will use them again in the future!
10/14/2019Provided by YP.com
My technician Manny(1916) was very professional and friendly. He came in I showed him the problem and he got to work right away and fixed my drain. He was very clean and made everything easy, thanks Manny!
10/08/2019Provided by YP.com
The Appointment was easy to make online, they texted when they were on the way and the technician had the sink cleared and was out the door within 30 minutes of arriving. I would definitely use them again.
09/24/2019Provided by YP.com
Called multiple places to get my shower handle and cartridge replaced. Roto-Rooter was unable to provide an upfront quote and informed me that a service technician would need to assess the issue before providing one.
I called several other places and they were able to provide a price quote, but ultimately, I went with Roto-Rooter because they could provide the earliest service within my schedule availability.
Upon the tech's arrival, he quoted me over DOUBLE what other places had quoted. There was no wiggle room to compromise on price, so I decided to wait a few hours and have someone else service my issue. I even asked why there was such a large disparity between quoted costs and I wasn't given a reasonable answer.
I also had to pay a $69 service fee just to have the tech come out for 5 minutes. Overall, a very disappointing experience from customer service standpoint. I understand that prices will vary here-and-there, but when the disparity is that large, it comes off as a money first business vs trying to accommodate the customer in any way.
09/17/2019Provided by YP.com
Steven W. Arrived when promised; found the problem; repaired it and educated me for future prevention.
08/22/2019Provided by YP.com
Larry provided knowledgable and professional service, quickly. This drain that was always an issue is now fixed. Thanks!
08/22/2019Provided by YP.com
Came when I needed them and fixed my issue quickly. Maurice was friendly and efficient. I will definitely use them again.
08/03/2019Provided by YP.com
I recently had a leaky pipe from the inside of my wall. From setting up the appointment over the phone, to the plumber Tyler finishing up the job, it was nothing but kind, professional service. Tyler arrived precisely on time. He was very informative and upfront over the pricing and exactly what needed to be done. He didn't waste any time and finished the job perfectly. He even had the courtesy to clean up the mess after he was finished! There's a reason I continue to go back to Roto-Rooter for all my plumbing and gas related needs.
07/30/2019Provided by YP.com
Terry #5895 was very helpful, polite and professional. He arrived quickly, explained our options and did a fantastic job. Thank you!!!!!
07/18/2019Provided by YP.com
Jeff #1897 and Vernon #0667 were very professional and helpful. We would recommend them to everyone!
07/06/2019Provided by YP.com
Moe was very kind and gave us excellent service. He was sensitive to our financial constraints and situation as renters. He was a very pleasant, hard worker and is very committed to providing stellar service. He was efficient and got the job done- at 8pm after a long, full day.
06/01/2019Provided by YP.com
Ron was so nice and friendly and fixed the problem in just a few minutes! They also had a great team in contact with me the whole time making sure I knew when the plumber would arrive and when he was on his way. Overall excellent service and would highly recommend Roto-rooter to anyone!
04/22/2019Provided by YP.com
Eric (2389) was great, very professional and timely. Had our problem on a Sunday evening and he was out within the hour.
More Business Info
Roto-Rooter has 24 hour plumbing emergency service. Licensed & insured. Schedule service by phone or on-line. We'll come when it fits your schedule. Trusted & recommended since 1935.
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- Complete plumbing repair, residential plumbing, commercial plumbing, bathroom plumbing solutions, trenchless sewer line repair and replacement, pipe bursting, pipe relining, kitchen plumbing jobs, sink plumbing, toilet repair / replacement, water heaters, sump pumps, faucet replacement, video camera pipe inspections, backflow certification and repairs, 24-hour plumbing service, line and leak detection, garbage disposer repair, water supply line replacement / repair, dishwashers and ice maker water lines. Emergency service is our specialty.
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