Be aware of this company. They will get your call professionally but the service end here. I have made an appointment at 1 PM Saturday and got delayed every two hours when I call back to Sunday and Monday. They promised to have someone at my house first thing in the morning on Sunday and Monday. It is all about empty promise since the guy taking your call will not be the on working for you. Try to find your local guys instead.
Your personal plumber responded promptly. He was very efficient, polite and knew exactly what he was doing. Mick solved all problems and worked hard. We are very
pleased with everything he did. He is the one to call for plumbing and septic tank problems.
11/29/2016Provided by Yellow Pages
Had an appointment between 5-9pm. 9 pm comes around and still haven't heard from anyone. Called the office, and we were "next on the list", and could expect someone in about an hour and a half. I asked around what price to expect, and they couldn't help me at all. No thanks, I'll try someone local who can actually make his appointments, and tell me what he's going to charge to do the work.
11/21/2016Provided by Yellow Pages
STAN was THE MAN! We had a waste-water pipe break occur and Roto-Rooter came very quickly, offered fair prices and finished the job that night. Our service-man Stan stayed late until the night so that we didn't have to leave our home for the evening which was much appreciated!
10/12/2016Provided by Yellow Pages
I scheduled an appointment a week prior to the work being performed, which netted me the first appointment of the day. The appointment was set for Wed. at 8:30 am. That time came and no one showed up. I waited until 9:30am and nothing, so I called the office to see what was up. When I called, the person on the other line stated that the the plumber has my work order and he was at another house working on a clogged toilet and that was running behind. It's now 10:45 and still no plumber! I called the office again and he said that he just sent him the work order (which he told me the plumber already had?) and that he should be leaving to come to my house shortly. I asked the operator why I was second, when my appointment was scheduled for 8:30 a week prior? I can understand a few minutes to a half an hour late, but over two hours and zero courtesy call or update? Completely unprofessional!
Let the buyer beware!!
From my experience has a high rating because when the bill is presented for payment, not only does the technician rave about the Thursday motivational meetings that teach how to get the most from each customer, his skills at distraction are far better than that of plumbing or septic repair. What seems like a canned infomercial goes on about how every customer who leaves a review is entered into a drawing to win $500.
Since I am finally submitting a review, please consider this my entry. At least if I should win the drawing if in fact there is one, it will bring my loss to $3600 instead of $4100!
07/17/2016Provided by Yellow Pages
Yesterday, (Saturday), a friend who was visiting initiated the call to Roto-Rooter while I was acquiring a plumbing recommendation from my neighbor. The woman on the phone was rude to my friend and then to me after I got on the phone. She wanted to know the relationship status of my friend. Huh? I thought this was a plumbing company. I was told that someone would be coming right after they finished the job they were on. Hours went by and I called back and I was told the job was more complicated than they anticipated. More hours go by and it's 9 pm. They anticipated someone arriving around midnight. I asked if I could reschedule for today (Sunday) and was given an 8-12 noon time slot. Around 9 am someone calls and said they wouldn't be arriving until after 2 pm. I then called Metro-Rooter (who I recommend) and they arrived by 2 pm and the repair was completed by 4 pm. The one star was for the professionalism of the first woman handling the call. The dispatchers were polite.
01/20/2016Provided by Yellow Pages
Whatever you do Not use this company worse ever plummers will lie and tell you it's a sewer line and take advantage of you with pricing . They won't even if fix the problem I had them tell me it was a sewer line paid 11200 and 2 days later same problem here to find out it was only a backup from sink that was snaked out . They ruined my cabinets that was customized stained also water restoration ripped up my enclaplation in crawl space 1000 worth no need to do that when the point of the encapsulate is waterproof they are very good if not fixing the problem leaving your home in a disaster
11/10/2015Provided by Yellow Pages
They sent someone out to fix a leaking sink at my place of business and the job was worse than it was after they broke a valve on it and didn't bother to fix it.
05/01/2015Provided by Yellow Pages
Call Roto Rooter and ask for Mr.Thomas Gilbert (Technician #2303). I've been a well satisfied customer for years. They provide excellent service. Mr. Gilbert came to my home today and he raised the bar! I will ask for Mr. Gilbert the next time I need a plumber. You'll be happy if you do!
04/12/2015Provided by Yellow Pages
Quick service and solved the issue with no problems
Henry # 1120 was pleasant and helpful
03/14/2015Provided by Yellow Pages
We had a mystery plumbing leak in our home near St. Paul, MN. The water mitigation expert from our insurance company recommended we call Roto Rooter. Our plumber was very friendly, professional and informative. He said that finding the source of mystery leaks was actually his favorite thing to do. We had a good outcome and were very relieved that we called Roto Rooter.
01/03/2015Provided by Yellow Pages
Nick was very knowledgeable, courteous, explained what he was doing, where the problem was, and what could have caused the issue. Showed us the camera so we could see what he was seeing.
07/07/2014Provided by Yellow Pages
I would recommend this company to anyone needing to have any type of plumbing repairs. We were very pleased with everything. The gentleman who came to do the work was on time and very efficient. He was not bothered at all to take the time to answer our questions and address our concerns. We have used this company more than once and have always been pleased with their work. If you want a job done the right way the first time these are the guys for the job.
05/09/2014Provided by Yellow Pages
I had a blocked mainline and needed service quickly. Rotorooter was quick, explained and showed me on camera the problem.
02/05/2014Provided by Yellow Pages
Thorough explanation of services, clean, and on time
11/14/2013Provided by Yellow Pages
Excellent work by the technician. I have used Roto-Rooter multiple times and have always been satisfied.
08/05/2013Provided by Yellow Pages
The technician was professional, quick, efficient, and very knowlegable about the problem. Resolved the issue and made me feel at ease. Definitely call them again!
08/21/2012Provided by Yellow Pages
Run, run as fast as you can to another plumbing company. The front office lady (Norma) is a joke, worst customer service I have ever dealt with. We are a large company and they wanted us to fax over all the information before they would even discuss with us the work or when they could arrive. Then when we did provide the fax, they called the retailer to first verify what the job was and then called us to decline because they don't do that type of work. When I caught her in a lie, she back tracked to make them look good. Who does this in a business and how can they stay in business. I am reporting them to Roto Rooter Corporate and I hope they close this place down. Find someone else, read the customer reviews, take them seriously.
08/03/2012Provided by Yellow Pages
Not even one star, but it will not let me go further if I don't rate, so here is a freebie. These people have no people skills and no costumer service at all. Beware, they will waste your time and have no problem with it. I called for regarding a septic tank, promptly the tech came out, was shown where the tank was because he was digging in the wrong place and asked to please not step all over the plants if it was not necessary. I left him out there and told him that if he needed anything to please let me know. I left the tech, Richard, out in the front yard pocking with his probe, the next thing I hear is the truck taking off. I thought he was going to turn it around but I was mistaken, he took off without saying a word. I called the company and this woman answered the phone and said that yes he had left because he did not want to step on any plants and that he would not be coming back, I asked why he could not have rung the door bell and explained were he would have to dig and let me decide if I wanted him to dig or not, instead he took off. When I explained this to the woman she was not in the least interested in been helpful, especially when I stated that I needed the job done no matter what. Her solution was not to send the tech back but to leave me with my problem until Monday when the owner himself would come out providing I do my own digging. Seriously? do really think for one minute I would want your services ever again? in this economy, costumer service is key! I do not recommend these people at all, there is no telling what kind of work they do if this how the start a call.
More Business Info
Roto-Rooter has 24 hour plumbing emergency service. Licensed & insured. Schedule service by phone or on-line. We'll come when it fits your schedule. Trusted & recommended since 1935.
Emergency Service 24/7 Licensed & Insured
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- Complete plumbing repair, residential plumbing, commercial plumbing, bathroom plumbing solutions, trenchless sewer line repair and replacement, pipe bursting, pipe relining, kitchen plumbing jobs, sink plumbing, toilet repair / replacement, water heaters, sump pumps, faucet replacement, video camera pipe inspections, backflow certification and repairs, 24-hour plumbing service, line and leak detection, garbage disposer repair, water supply line replacement / repair, dishwashers and ice maker water lines. Emergency service is our specialty.
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- Plumbing-Drain & Sewer Cleaning, Grease Traps, Plumbers, Plumbing Contractors-Commercial & Industrial, Plumbing, Drains & Sewer Consultants, Septic Tank & System Cleaning, Sewer Cleaners & Repairers, Sewer Contractors, Water Damage Emergency Service, Water Damage Restoration, Water Heater Repair
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Emergency Service: Yes
Services: Excavators, Plumbing, Basement WaterProofing, Wells, Sewer Cleaning, Drain Pipe, Water Heaters, Drain Cleaning, Septic Tank