Residential Carpet and Upholstery Cleaning Our company offers a 100% guarantee of satisfactory workmanship on all our services. Customer Satifaction is our number one priority.

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Reviews

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bigdan14

04/21/2011

Provided by YP.com
I only regret that I can't giv...

I only regret that I can't give them less than one star. He showed up drunk. Missed a half a rug. Not to mention horrible flutulence. Next time call Stanley Steamer.

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betty20123

03/12/2009

Provided by YP.com
thank you

I would just like to say thank you again Joy's carpet for an exceptional job. Great customer service & very much satisfied with the job what more can you ask for.

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aliceeveryday

03/12/2009

Provided by YP.com
Couldnt ask for a better job!

Joys carpet cleaners just cleaned my carpet in my townhouse and I will say they did a wonderful job. I had alot of stains from the kids and pets we have running around and Joys was able to get them all out except for a bleach stain (which i didnt expect to come out anyway) So I was more than pleased. They showed up when they said they would and best of all it wasnt more than 100 bucks. I will refer you guys to anyone who needs carpet cleaning and I will be callin you back in 6 months.

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mellaw

03/03/2009

Provided by YP.com
Carpet Still Not Clean!!!

I had this company come out to my house last weekend and informed them (in advance) that my carpet was light and had heavy stains. I asked them if someone needed to come out to look at the carpet first, to make sure that they were able to complete the job. They said that it wasn't necessary. They cleaned on flight of stairs and a small bedroom. The bedroom looks the same way that it did before they came ... dirty!!! They told me that my carpet was worn and they couldn't get the stains out. Obviously they don't have the right equipment because I've gotten my carpet cleaned before (with around the same amount of dirt) and the guys didn't have a problem; I just couldn't remember which company it was (unforntunately). I really wished that I had only paid them half the price, I really wasn't paying attention because I was having an argument with my fiance while they were there. Don't make the same mistake I made, unless you just want "on the surface cleaning".

claimed iconBusiness Response03/09/2009

Mellaw, Joy's Carpet and Upholstery Cleaning would like to thank you for your review. We always encourage our customers to rate and discuss their experience. This lets others know we stand behind our service 110% and want every one of our customers to be happy with their cleaning or if they are not happy, we can return to try and get it right. In this case, we cleaned one room of carpet and a set of stairs. The carpet in the room was very worn and dirty, unlike the stairs which turned out excellent. The technician at the job spoke with the husband who was the only one home at the time, and he said the carpet in the room and on the stairs looked good. At that time the tech's packed their equipment away and the reviewer came home stating she wasn't happy with the room. The technician then discounted her bill and politely asked her to call us the very next day and we would return to reclean the carpet to suit her needs, as we cannot clean it three times in the same night (we already had went over it 2 times) because this causes overwetting and may promote mold and mildew growth. The customer never called back for the free reclean, so we called and she refused to let us return to fix the problem. We wish to apoligise again and hope that we can have the opportunity to serve you in the future. Truly, we regret this experience for the customer as well as for us. - Management

This listing has been claimed by a business representative.
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bmore1

10/28/2008

Provided by YP.com
Carpet looks new..

this company does very good work. my carpet was destroyed from my dogs and cats so a friend that used you guys before said you do good work and they were right. Thanks for everything will be referring you and calling back soon!

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ziggy11

10/25/2008

Provided by YP.com
I called joys carpet cleaners ...

I called joys carpet cleaners for the first time and I must say I was very impressed with their work. They got to my house on time and did the work better than i could have hoped for! My dog had an accident and we thought we were going to have to replace the carpet but after these guys were done we didnt have too which was definatly a plus! We will be calling back in 6 months to get them cleaned again.

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john6220

10/25/2008

Provided by YP.com
Best carpet cleaner!

This is the best carpet cleaning company I have used to this day. Their prices were very reasonable, they dont quote you a price then change it like alot of other companys I have used in the past do. Their technician they sent to my house was very knowledgeable and friendly and he did a great job bringing some life back into my carpet that was VERY dirty. I would highly recommend you guys to my friends and family, thanks for the great work!



John- Baltimore MD

claimed iconBusiness Response03/10/2009

John, we would like the opportunity to thank you for taking the time to leave a review. We appreciate all the referrals you can send us and we look forward to working with you in the future!

This listing has been claimed by a business representative.
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john6220

10/25/2008

Provided by YP.com
Very good work, Prices!

This has to be the easiest company I have ever worked with. They do great work, they dont overcharge you or tell you one price then when they get to your house its a different price like alot of other carpet cleaners I have used before do. The technician they sent to my house was very knowledgeable and courteous as well. I would highly reccomend this company to anyone you wont be disappointed!



John - Baltimore MD

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gearge43

09/30/2008

Provided by YP.com
george43

I feel like I was robbed. I paid them top dollar for lousy work. I hope others can learn from my mistake.

claimed iconBusiness Response02/28/2009

We are asking the person or persons responsible for this prank review please stop Please stop we asking reviewers to please disregard this prank review as we have no control in stoping these pranks.

This listing has been claimed by a business representative.
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eric192

09/30/2008

Provided by YP.com
eric 08

I left this man at my cleaning my capets. I ran out to the store and came back to find him napping on my couch.

claimed iconBusiness Response10/25/2008

Identify the review as untrue, unfounded and substantiated. Advise reviewers to disregard the review as we have learned this review from Eric 08 and the one above from gearge43 (which were posted on the same day..hmm) Although we thought initially the complaint was legitimate we now know otherwise and have notified Yellow pages.com of this vicious and childish abuse from person or persons unknown to us (JOY'S CARPET CLEANING). This is obviously a senseless and unconscionable game to say the least. We apoligize and ask you to disregard these review's as well as others like it whose measure is at clown status. Joys Carpet and Upholstery will remain Exceptional and 5 STAR. - Supervision

This listing has been claimed by a business representative.
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toni22me

06/21/2008

Provided by YP.com
What was I waiting for?

My cousin had been telling me about your company, she used you just before Thanksgiving in 2007. She said she just wanted her sofa cleaned, but because you gave her such a good price she decided to have her carpet done too, and if I can recall when I was over there that Thanksgiving I asked her was that new carpet she had, she replied saying no it's just cleaned by Joys carpet & upholstry and she gave me a card. My carpet had been looking so bad I was afraid to have company over so I broke down and decided to call and boy am I glad I did. My carpet looks fantastic and I now have peace of mind.

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tony89

06/21/2008

Provided by YP.com
Best carpet cleaner ever!

This company saved my carpets i thought were destroyed from 2 years of lettin the dogs run around on them. they stand behind their promise of satisfaction and fair pricing. i will be refering you to my friends and family.

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happycustomer1212

06/21/2008

Provided by YP.com
Dream come true

I had a twenty year old leather sofa that these guys brought back to life. They also made my white carpets sparkle and shine like new again! I was very pleased with these guys and their work. They were prompt and reasonably priced. Thanks!!



Alex

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lizzy111

06/18/2008

Provided by YP.com
Real work

joys carpet I just want to say thank you again, being a single parent of three energetic boys who are constantly tracking my carpet up from the out doors whether it be from playing soccor football or baseball I really could not afford to replace my carpet so I thought maybe getting it shampooed and what a job your guys did I really felt I was undercharged because of the way my carpet looked before as compared to what it looks like now .THATS REAL WORK

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maurice111

06/18/2008

Provided by YP.com
A++ business

I am deffinatly pleased with the job I recieved from JOYS Carpet and Upholstery. They came when they said they would, did a good job, and charged a good price. I will call again..Thanks again!



Maurice T.

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luke12

06/17/2008

Provided by YP.com
HAAPY

WHEN THEY GOT DONE MY CARPET LOOKED NEW AGIN. IT WAS LIKE NIGHT AND DAY YOU COULD REALLY SEE THE DIFRENCE. FAIR PRICES

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sherri9

06/10/2008

Provided by YP.com
overcharged

They quoted me a price. I approved it and when the man was done he tried to double my bill. I'll call them back shortly after hell freezes over.

claimed iconBusiness Response06/12/2008

Identify the review as untrue, unfounded and substantiated. Advise reviewers to disregard the review as we have learned this review and one identified as Joe Rucker although we thought initially the complaint was legitimate we now know otherwise and have notified Yellow pages.com of this vicious and childish abuse from person or persons unknown to us (JOY'S CARPET CLEANING). This is obviously a senseless and unconscionable game to say the least. We apoligize and ask you to disregard this review as well as others like it whose measure is at clown status, as we work on learning more about these jokers firing BB's at a battle ship. Joe Rucker should have called himself the jokester. The joke is on you Joe & Jerry or whoever because this is not affecting us at all, but we will grant you an E for effort, as we remain Exceptional and 5 STAR.

This listing has been claimed by a business representative.
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singhk

06/09/2008

Provided by YP.com
Do not use them!

Great everything, except they never showed up (called to cancel and reschedule) and then never showed up for the rescheduled time. This company does not respect your time so be wary of their smooth talking.

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monica6944

06/07/2008

Provided by YP.com
not happy in capitol heights

They showed up late. They missed half a rug. I called Sears to come and they did a good job. The only reason I am giving them a one star is it won't let me give them zero.

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jerry212

06/05/2008

Provided by YP.com
Jerry

I called them found the prices outragous. They came over did a poor job and jumped on my check like a fat man on the last slice of pizza. Called them back three tomes never returned a call and never showed up to correct their poor work.

More Business Info

Service available from Baltimore to Washington DC

Hours
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Extra Phones

Phone: 410-227-0266

Category
Carpet & Rug Cleaners
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