Firestone Complete Auto Care

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Salem Oregon. Have purchased tires at Firestone for a number of years. Will no longer do so. The last 4 sets of tires we have purchased, all rated at 70K miles only lasted about 20-25K. Had bad customer service from the manager at one store where I heard him using derogatory remarks about me when he did not know I was within hearing range. And at another store the young girl at counter was very disrespectful and arumentative about why their tires wore down. She did nothing so far as offering a solution. They try and blame the fast wearing down of their tires on missing rotations or alignments. No rotations were missed and none of the cars had issues with alignments. In fact last alignment was performed by firestone. Finished purchasing tires here.

I bought a set of tires at this store had the time they weren't Firestone changed the name I went in for a rotation on my tires while I'm had a screw they said it was too close to the sidewall to fix I argued with him they were going to fix it no matter what about a week after I began to hear a grinding noise and then my brakes grab and broke my aluminum wheel the bottom bolt had fell out wonder why it felt all of a sudden after I changed breaks two years ago I told him that it was their fault I told him he had a road mechanic had never know what they ended up buying a new wheel but I won't be back I think they got a rogue mechanic

I've been going to Firestone in edgewater park for 10 years with 4 cars in our family. The service is good on basic things but major work I would bring to the dealer. I've never had a problem there , however they have had problems fixing major things . Over all I would recommend this service place to get honest good service.

Myself and a young woman came in to get a tire patched of course they can't be patched (mine was a new slow leak) luckily I was close to needing a new set in the next few months anyways. So I was left buying two new tires. She was told another needed to be changed too. Poor ethics and not the most pleasant customer service. Will not be back

The mechanics had kept taking this woman car in and out of the Firestone garage. The woman became frustrated and call her dad and complain. I began to tell the Firestone mechanics that you just messed with daddy's little girl and now you are going to be in trouble. When her father arrive he scolded the manager and the manager said the service would be free. Then the manger began to yell at me because I said this what happen when you deliver poor serve.

This place is very very unprofessional. I went there do get a tire. The first problem was, i waited for 2 hrs to receive a tire change. The 2nd problem was that i asked the manager how much longer was it going to take to get my tire changed, he proceeded to tell me that i have 18 inch rims with 17 inch tires on there.. How is that even possible. He said whoever did this to my car could have decapitated themselves by doing this. So at the end of it they did not complete anything for me. I went to Baileys Tire Shop in the West End and they put the tire on with no problem and informed me that my rims are 17inches. How pathetic is this company over a simple tire change. Firestone Union City Location. I wouldnt even give them one star if i didnt have too.