Factory Warehouse of Floors

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Don’t use this store - they subcontract all their installations and you may get some workers who aren’t the kind of people you want in your home. Furthermore, they’ll tell you everything you want to hear up front, and then actually do the job as quickly and sloppily as they can get away with. Unfortunately, once you’ve found something wrong that they managed to hide, they won’t come back to fix it if you’ve already paid.

I've been looking for someone to install carpet.I didn't feel as though I was getting a consistent price here and decided to go to another carpet provider.

Not for me.



I was running around town this past week looking for carpet and stopped in here.



I didn't find what I was looking for and left.

This place gave me the creeps.I've been looking for someone to install carpet. The price kept changing every time I asked how much. I would show him the price on the carpet and he would tell me about something else. I couldn't get a straight answer and left.

I have been researching wood flooring for our house and have found Sal and his team to be helpful, courteous and accommodating. They have answered all my questions and there has been no pressure which I find refreshing.

Don't let these folks into your home or your into your fiscal life.My experience was over promise, completely under deliver.So over budget and weeks upon weeks past due for a simple job.Do yourself a favor and try somewhere else!

Even if you have money to throw away and a house you want destroyed, I recommend that you work with a different business.The lack of professionalism demonstrated by the owner is incredible. It is as though he sees the customer as an inconvenient annoyance between him and the customer's money.

This place so terrible.It's difficult to describe how bad this place is while keeping the review clean.And there won't be anything clean about dealing with this place.The conversations are dirty, the agreements are dirty, the work is dirty, and the mess made is your home is dirty, and the piles and slop left daily is dirty.Please do yourself a favor and look elsewhere.

Very Bad: Factory Warehouse of Floors - DeLand: Part I



I do NOT recommend Factory Warehouse of Floors (FWoF) to anyone based my personal experiences with them:



Painting: Each and every wall painted by FWoF required rework. Even after three paint sessions, there are still areas unpainted. Quality control and supervision are severely lacking. The customer should not have to spend hours pointing out to the project manager (owner) all of the places without paint.



Carpeting: The carpet is not tacked down in large areas. Even after five weeks the carpet can easily be lifted along the wall. If not wearing shoes, one needs to be careful where stepping as nails come up through carpet. The carpet feels uneven and stiff when walking on it.



Destruction of blinds: Blinds taken down during painting of master bedroom were placed on floor, and then sliding closet doors were removed and placed on top of blinds which broke multiple pieces. After painting, the owner of this company had the broken blinds put back up. The broken blinds were left dangling below the window. It has been more than a month and no apology or offer to repair or replace them.



Hazardous conditions created: In addition to other areas, a small amount of carpet was to be removed near the front door. The agreement was to remove the carpet and parkay flooring and to leave the original wood flooring clean and presentable. This company moved the parkay into a pile inside the front door with nails and carpet padding, and left it there for days. I eventually took the pile out to the trash. The rusty nails on the old carpet tack strips were left attached to the floor facing upward. Although I asked several times when the rusty nails would be removed, they are still there after more than a month. Needless to say we wear shoes and step carefully. Other wood trim removed was consistently left in walking areas with rusty nails facing upward. Each evening, I would need to move and turn things to reduce risk of injury.



Disregard for customer property: Wood flooring has been so damaged as a result of 'work' performed by FWoF. Whether installing drywall, painting, or anything which makes a mess. The wood flooring was never covered that I am aware of, except by me or my family. The mess left was shocking and the floors are ruined.



Broken door frame: As part of agreement, door frame to master bedroom was to be replaced and the door re-hung to open outward instead of inward. The first attempt didn't allow the door to fit within the frame. Now the door is hung, but the frame is split down on the hinge side and there isn't any 'trim' (not sure the technical term for the wood inside frame that prevents your from seeing through to the other side around the door). We asked several times and nothing was done.



Unnecessary short cuts: FWoF was to remove paneling on two walls and paint these walls. It turned out that the walls were in worse condition than expected so I agreed to pay for drywall to be installed on these walls, and then textured and painted. Instead of taking a few minutes to remove the paneling as agreed upon, FWoF put the piece of paneling (which had been removed) back on the wall. The drywall was installed over the old warped paneling.



Part I of this review will have to end here. There is so much more to share, but it will have to wait another day. I am unable to recall even one aspect of the project that went as promised by FWoF.

I do NOT recommend Factory Warehouse of Floors (FWoF) to anyone based my personal experiences with them:Painting: Each and every wall painted by FWoF required rework. Even after three paint sessions, there are still areas unpainted. Quality control and supervision are severely lacking. The customer should not have to spend hours pointing out to the project manager (owner) all of the places without paint.Carpeting: The carpet is not tacked down in large areas. Even after five weeks the carpet can easily be lifted along the wall. If not wearing shoes, one needs to be careful where stepping as nails come up through carpet. The carpet feels uneven and stiff when walking on it.Destruction of blinds: Blinds taken down during painting of master bedroom were placed on floor, and then sliding closet doors were removed and placed on top of blinds which broke multiple pieces. After painting, the owner of this company had the broken blinds put back up. The broken blinds were left dangling below the window. It has been more than a month and no apology or offer to repair or replace them.Hazardous conditions created: In addition to other areas, a small amount of carpet was to be removed near the front door. The agreement was to remove the carpet and parkay flooring and to leave the original wood flooring clean and presentable. This company moved the parkay into a pile inside the front door with nails and carpet padding, and left it there for days. I eventually took the pile out to the trash. The rusty nails on the old carpet tack strips were left attached to the floor facing upward. Although I asked several times when the rusty nails would be removed, they are still there after more than a month. Needless to say we wear shoes and step carefully. Other wood trim removed was consistently left in walking areas with rusty nails facing upward. Each evening, I would need to move and turn things to reduce risk of injury.Disregard for customer property: Wood flooring has been so damaged as a result of 'work' performed by FWoF. Whether installing drywall, painting, or anything which makes a mess. The wood flooring was never covered that I am aware of, except by me or my family. The mess left was shocking and the floors are ruined.Broken door frame: As part of agreement, door frame to master bedroom was to be replaced and the door re-hung to open outward instead of inward. The first attempt didn't allow the door to fit within the frame. Now the door is hung, but the frame is split down on the hinge side and there isn't any 'trim' (not sure the technical term for the wood inside frame that prevents your from seeing through to the other side around the door). We asked several times and nothing was done.Unnecessary short cuts: FWoF was to remove paneling on two walls and paint these walls. It turned out that the walls were in worse condition than expected so I agreed to pay for drywall to be installed on these walls, and then textured and painted. Instead of taking a few minutes to remove the paneling as agreed upon, FWoF put the piece of paneling (which had been removed) back on the wall. The drywall was installed over the old warped paneling.Part I of this review will have to end here. There is so much more to share, but it will have to wait another day. I am unable to recall even one aspect of the project that went as promised by FWoF.

Sal starts out great on the front end - shows up promptly and promising great things - but is an epic fail from there on. No details in agreement (just vague references), no pricing details, and no execution of the project. No communication, no one knows what is happening or when, and the quality of work is so bad that you will be amazed. Please don't fall for the fiction that will be presented to you up front. Above all - don't sign the agreement! He will likely tell you that everything will be OK and that he will take good care of you...until you sign.

I am 1 of their 1st customers from over a decade ago.....I always shop other stores....Big Sally beats every time! Nice people

Sal is great, and I have to respectfully disagree with the previous rating - we have purchased wood flooring, a whole house of carpeting, and are now reflooring our screen enclosure with tile and indoor-outdoor carpet, ALL on a serious budget. Thanks to all of your team Sal, great work.

Great pricing! Great In-Stock selection! The niciest & friendliest people, a family atmosphere.

Could not fix carpet due to water damage but willing to reintall carpert or another product without having propblem corrected. Will not take back product delived from backroom saying it was special ordered yet it was on site when purchased.