Concrete Lifting USA

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Concrete Lifting USA did a good job lifting my driveway, which was in pretty bad shape, but it’s a poorly-run company with bad customer service. Our job was scheduled for April 6, but when no one showed up, I called, only to find out they had forgotten about us. I was told their equipment had broken down the week before, and they were finishing another job the day they were supposed to be doing my driveway. They showed up a week later, but about halfway through the job, the equipment broke down, and the owner said he would have to return to finish after he fixed the equipment. He said he didn’t know when he could get back because he had other jobs scheduled. It seems my unfinished job would have taken priority over one not yet started. A week went by, and I had not heard from them, so I called and they said they would finish the job the next day. The job was, indeed, finished the next day, and I was happy with the results.



The next step was for us to fill in the existing cracks with caulk, which the owner explained to us when he quoted the job. We were directed to an online tutorial on how to fill the cracks, but the video only addressed filling/repairing expansion joints. We had huge cracks that were jagged and wide, so I called to make sure the process in the video applied to our situation, since we weren’t repairing expansion joints. We were told to follow the same process.



A week after the job was finished, and we were ready to begin caulking the cracks, I noticed that the grout that was pumped into the existing concrete was still very wet, with a clay-like consistency. I called to let the owner know, since I was told we should caulk the cracks within a few days of job completion. I was told that the delayed drying was likely due to the heavy rain that had fallen the day before, and that there was nothing wrong. I was told to wait a few more days for it to dry.



The response I received on my final call was shocking and inappropriate. After I had applied the caulk to the cracks, I was unhappy with the way it looked, and I wanted to find out if applying concrete on top of the caulk would cause any future problems or void the warranty. I was told, “You need to move on and accept the driveway for what it is. If you wanted a perfect-looking driveway you should have torn out the old one and poured a new one.” I was told that there are “more important things than a driveway to focus on, like family and friends.”



I don’t know that I’ve ever been responded to in such a condescending way as a customer. I had been patient with this company’s lousy customer service throughout the entire process, and I certainly didn’t deserve to be treated that way. I called several times with questions after the job was finished because I don’t happen to specialize in concrete lifting; I’ve never had any experience with this process before, and I wanted to make sure I did everything that was expected of me in order to keep the warranty valid. They simply got tired of hearing from me, and they let me know.



I want to emphasize that I was happy with the lifting of the driveway, particularly because mine was in very bad shape, but I’m not sure I would recommend this company. They seem to have frequent equipment breakdowns, poor communication, and unfortunately a serious disconnect when it comes to interacting with their customers.

Concrete Lifting USA is a very poorly run company. In late Sept, we entered into a Service Agreement to lift my front porch to be completed around Oct 13. On this date, they did not show or call. So, I called the owner who said that his equipment has broken down, and that he cannot work in the rain. Even though we had scheduled him to be here and he asked that I be present for the job, he really didn’t see the problem with not calling me to adjust his Oct 13 completion date. I assumed he would be here unless I heard otherwise, he did not. Then, on Oct 22, the owner calls me to say that he cannot do my job, basically because the job is too difficult for him. I called him back to inquire further, but he has not returned my call or text. Now, it is too late for me to schedule another company due to the time of year…will have to wait until the spring. Meanwhile because my porch sank a couple inches, I will have to hope that my 2 story columns which are lose and dangling, do not come crashing down!

Had original owner Dave lift my driveway in June of 2013. Left a receipt and said send me a check and if you have any problems give me a call and we will come back out. Dave sold the business and now I have a problem with the driveway sinking again so I called the new owners and they said it was not guaranteed because the receipt said that I had to caulk the driveway (yes, I had to caulk the driveway. Why do I have to caulk the driveway after they lift it? Sounds like they should have done it to me.) If Dave would have said you need to caulk the driveway believe me I would have. My fault for not reading the receipt but this company does not want to work with me. How much work is it to lift it again? Not work the negative feedback to me!