Our Goal To offer Our Clients the Best Customer Service Experience Ever! Our Mission One family, creating lasting relationships by providing employment and services with love. Our Vision: To provide an excellent experience in the floor care industry all while providing a prosperous service for generations to come. Our About Us: Thuro Clean Carpet & Upholstery LLC is Horry County’s premier & high-end residential and commercial fabric and floor care specialist. Seasoned professionals such as resort managers, restaurant owners, home-owner associations, floor covering service specialists, interior designers, and realtors all turn to our services exclusively. We rise to perform business with great detail, striving to advance meanwhile continuing by leading the cleaning industry.

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JM
Jewel M.

04/18/2017

Provided by YP.com

I had a Thursday appointment for carpet & grout cleaning. At 1:30 PM on Wednesday they sent an email with the message “We had to change your appointment to tomorrow between 10-12pm. Please contact us by responding to this email.” At 7:45 that evening, I replied, “ok.”

At 11:30 AM on Wednesday when no one had appeared or called, I called them. They said that since they hadn’t heard from me, they’d taken me off the schedule but would put me back on for noon to 2:00 . Also, the excuse for contacting me via email was that someone had entered my phone number incorrectly.

At 2:12 PM when again no one had appeared or called, I called them. They said they would contact the technician and call back. At 2:52 having heard nothing, I again called. This time they said the technician was supposed to have called me and they would recheck. At 3:03 PM a different person (with a crying baby in the background) called back and said the tech was having vehicle trouble but would probably be back on the road in a short time. Five minutes later, the tech called to say he was on his way from Surfside.

He arrived in a reasonable amount of time but the next wrinkle was that in their view, a kitchen is just the area bounded by cabinetry. Our eat in kitchen area was deemed a dining room and would cost an additional $50, a 100% increase. I agreed.

When the tech was finished and paid $234.90 I asked for a copy of the invoice. Since his was on an electronic device without printing capability, he said the office would send it. Two days later having received nothing, I emailed them asking for the invoice. It finally arrived, 4 days after my request and 6 days after completion of the job. I’ve requested a refund.

These are all organizational problems.

C
cancillaj

08/01/2013

Provided by YP.com

The best cleaning company we have used so far. Very thorough and efficient on our condo. With us renting it out it needs cleaned often and they are our new cleaners. Just a great job and good price.

J
johnh79

06/25/2013

Provided by YP.com

They have cleaned our house carpets a few times due to heavy rains. Our sub pumps gave our twice so we needed them to come and fix the mess. They were very good and thorough, making sure it was as perfect as they could get it.

B
berniejohns

05/22/2013

Provided by YP.com

They cleaned our office before we moved in and did a great job on it. The crew was friendly and worked hard. They were done in no time and I am happy with their work and service.

M
maybethy

04/30/2013

Provided by YP.com

Our condo looks amazing after they cleaned it up. I have had kids and dogs in there tracking just about everything in. They made them look like new and I am extremely happy with the service.

J
josiahfir

02/25/2013

Provided by YP.com

The best carpet cleaning and affordable prices. We had a minor flood in our basement and the water ruined our carpet and made the place reek. They came in and did a overhaul on the carpet and it looks amazing and smells good. Thanks!

J
johnjohn2

12/30/2009

Provided by YP.com
Awesome

We really like this company. We think that they do an amazing job and are wonderful to talk to.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
  • Air Duct Cleaning
  • Carpet Cleaning
  • Carpet Repair
  • Dryer Vent Cleaning
  • Furniture Cleaning
  • Tile & Grout Cleaning
  • Water Removal
Payment method
visa, mastercard, amex, all major credit cards, discover
AKA

Thuro Clean Llc

Categories
Carpet & Rug Cleaners, Carpet & Rug Cleaners-Water Extraction, Carpet & Rug Cleaning Equipment & Supplies, Carpet & Rug Repair, Water Damage Restoration
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