The Pet Center

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CLOSED NOW - Opens at 10:00am

I went to Pet Center to purchase another pet rat. I had recently purchased a pet rat a few months back and I decided it would be in my best interest to purchase the new rat from the same place as the previous rat. When I looked at the tank where the rats where kept, they were in horrifying conditions. The rats were bitten and bleeding. The males and females were kept in the same tank, and there was even a dead rat in the tank! None the less, I decided to get one of the rats in the tank. When I asked the lady who worked there to get it for me she grabbed the rat by the end of the tail (not okay) and handed her to me, not to mention she was so rude and unapproachable. The very next morning my newest rat died and it was very clear she was in extreme pain. I'm going to chalk it up to the fact, she was not taken care of at Pet Center. When I called the store to tell the staff about it, the lady answered the phone (once again, totally rude) and told me I could bring the dead rat in to either get another rat or get my money back. I don't care about my money but it was the principle of the matter. When I took my rat back to the store, the man was so rude and asked me if I had purchased the rat as a pet (as if that is unheard of?!). When I told him i did, he was a bit taken back. So none the less, the man gave me my money back and took the rat and threw her in the back. I then asked if I could have her back so I could take her and bury her. The man looked at me and then rolled his eyes. Pet Center should be shut down! ALL the animals are kept in terrible conditions and the staff is so rude.

Low prices on pet supplies. Horrible customer service!!

My Hamster and 2 Gerbils are so tame and healthy. They never bite like the hamster I had gotten from Pet Smart which I had to return because of the behavioral problems. The employees are helpful in answering questions and I was able to hold the animals before purchasing them. Many books to educate yourself on caring for a new pet. Prices are Great!!!! Got my cages, food and water/food dishes from them too. Was surprised at the Great prices. 100% Satisfied.

Horrible cruel place. Multiple large birds in cages barely big enough for a hamster to be housed in. No water, clumps of missing feathers. Large birds need big cages and lots of toys to keep them occupied, they become stressed very easily and require a lot of interaction. They are being severely neglected. These birds are obviously terrified and depressed. Do not support this pet store. They should be shut down.

Great store with great low prices

GREAT STORE