Enterprise Rent-A-Car

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I am very disappointed in my service. I rented a car for six days. I only needed it two days because my personal car was fixed. I called the Murfreesboro store and corporate to ask if someone could drive me SEVEN-TEEN miles to my car, and they said, "that's against our policy." Wait, I thought picking me up or dropping me off was your modo? I will never rent from Enterprise, nor will I recommend them to anyone near the Woodbury Tennessee area.

I always,get great customer service. I have never had any issues with Enterprise. I tried another rental place but came back to Enterprise.

I give them two stars because of their convenience and because I've used them often and picking up the car is usually relatively pain-free. Returning a car is always a fiasco, waiting in line for one person at a desk who is being interrupted constantly. The parking lot is a disaster (inaccessible and cramped). There's no loyalty to the customer, they are inflexible and they refuse to acknowledge any fault.

You can not ask for a better group of people to care of all your car rental needs. They are friendly and very professional. I love visiting the Murfreesboro location. They will make you feel like you are their most valuable customer. Glad to see you back home Derrica!!

This Enterprise location is the worst place I have ever seen as far as customer service is concerned. The manager is very unprofessional, rude, doesn't acknowledge the aspect of "business". The staff is a bunch of college boys who have a bad attitude and are rude themselves, I guess their manager trained them well. If you ever need to rent a car, please save yourself the hassle and go elsewhere. They will try and charge you for things that they shouldn't. Upon checking out the gentleman who took care of us (Matthew) was the only professional business like employee they have here that we came in contact with. Upon return Phillip tried stating there was damages to a car that wasn't even done by us and Coye the manager as I said should not be in the customer service business. His attitude upon asking where we could write a review or contact corporate was "I could care less, call them or write whatever" I will NEVER use this location again if I ever even use Enterprise period!!!!

From the greeting of the initial call to the end product the people at The Appraisal Co. are top notch. They were very informative of the appraisal process and very knowledgeable of todays market. They were on time and presented themselves in a very professional manner. I would recommend this company to absolutley anyone needing an honest appraisal.