The Shop Automotive Repair

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CLOSED NOW - Opens atTomorrow 8:00am

The Shop has worked on both my sons car and mine. Every time we get the best in customer service. The owner personally explains the problems and explains the steps to repair. The owner even helped me get my truck started at the gas station next door due to the starter going out! Only cost me a thank you and a handshake for that service call! I highly recommend this place.

If I could give this place a zero I would. Absolutely the worst experience I've ever had at an auto shop. I had my minivan towed there because the transmission wasn't shifting properly and I didn't want to risk doing more damage by driving it. I was told I needed a new transmission. ( with only 67k miles on the van I found it hard to believe but figured they knew what they were talking about) Four days after it was supposed to be done I finally got it back and it was in worse shape than when I had it towed. The damage The Shop did to my vehicle was unbelievable. My van is wheelchair accessible so I rely on the sliding door to get in and out and it wouldn't open because the wiring harness was catching on the door. The check engine light was on, the washer sprayer was broken, it shifted very hard, the key was very hard to get in and out of the ignition and when taken out the lights wouldn't go out draining the battery, the muffler was rattling, there was a smell of oil burning, and the electric ramp and kneeling system didn't work anymore. I got it in at Ultimate to make it drivable and have everything fixed. The reason it shifted rough and the key didn't work properly was because The Shop broke the gear shifter. (The Shop billed me for a new ignition because they said the old one was bad, the new one they installed didn't work either and they said it was defective and would pay for another new one. The reason it didn't work was because of the gear shifter not going into park all the way.) Ultimate fixed it. The reason the ramp and kneeling system didn't work was because it's wired into the transmission and The Shop left the wires disconnected (bare wires exposed). Ultimate fixed it. The smell of burning oil was a pool of transmission fluid on the engine. Ultimate cleaned it off. The reason the check engine light was on is because The Shop never plugged in the knock sensor. Ultimate fixed it. The reason the muffler was rattling was because the hanger for the muffler was bent and hitting the frame. This damage was right where the van will bottom out if driven up on a lift because of the conversion and low clearance. Main Street muffler fixed it. This also pushed the floor up which is why the wiring harness was catching on the bottom of the door. Almost $600 in damage done to my van which The Shop refused to take responsibility for, they said it was that way when they got it. IT WASN'T The Shop will never again touch my vehicle and I only wrote this review to warn others. You're better off paying a little more elsewhere, it will cost you less in the long run.