ORR Automotive

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I have a unique experience today I never had entire life. I went to check my transmission fluid leaking second opinion because my last routine oil check, I was told that there may be possible transmission oil leak and may need replacement of gasket. I went to Orr Automotive for second opinion and I knew Mr Orr before and lt has been several years. I noticed that there are different guys this time. I asked what papered to Mr Orr and they told me He is working part time only. Anyway they told me that I have to leave my car at the shop and they will provide shuttle service to my home. It was around 10:00 am I did not hear anything by 1:00pm . I called them and asked that they checked my car. He told me that he called my home phone and I already gave them permit to repair my car. I told him that I never got phone call from him and I have been home ever since they gave ride. I asked what they are going to repair and he told me that they found oil leak on transmission, water tank and engine oil costing me $955.00. I went to there and I saw my car. I asked what they did anything so far? They said that they did not do anything yet. I told them again that I will pay their diagnostic job and I do not repair my car in their shop and wants to take home. They keep repeating that they got repair permit through phone on my home phone. I told them that I am the owner And I never gave them permit to repair my car and never talked to him regarding this. Because they are so sure through phone conversation before, I already check with my phone company that they did not make phone call to my home before I return to their office. Keep talking that once my car is their promise, it is law that it is entire on their decision that when I can take my car back. At this point, there is no sense to talk to them anymore and I went to my lawyer's office to discuss this matter. I talk to office clerk to arrange to meet my lawyer. When I drove back home with Lexus

Absolutely amazing service!!! I called and spoke to John, been told that I need shocks on my Camry by two different places. I needed a shop that is open on the weekends so I decided to call Orr Automotive due to the 5 star review on Yelp. John gave me prices right away and his suggestions, then proceeded to call me within an hour and says he would like to check out my car because thinking my problem might now have to do with the shocks. Took car down there...within a few minutes was told my shocks were fine...wear and tear on not so old tires (shaking at 45 mph) was caused by a right front axle that was bent. WOW finally honesty! LOL I thought was going to be outrageous but cheaper to fix that then get the shocks! Plus rotated and balanced tires to get me a few more months in so I can save for new tires. I have definately found my mechanic (being I am a woman) and will go back for my tune-up in which I have already gotten a quote. The place is really clean and they have a Keurig! Great coffee while you wait. Highly recommended and will tell all family and friends.

I grew up in LaVerne and have known about Orr Automotive for a long time. I needed some work done on my Saturn and then again on my wife's Caravan. They were very honest and upfront in both cases about what needed to be fixed. No problems after the service. One thing I also always noticed is that things were clean and this was a friendly place. Great service, locally owned. Richard R

Quick and reasonably priced First time I've been here and I am very happy with the service I received. Nicole M. Surecritic

Eeryone is friendly and the work is always done on time. The price always seems fair. I'm never pressured to do more work than I've asked to be done. Blair B.SureCritic Orr Automotive

Lauren said the business is very helpful. They provide good communication and explain everything well. They are timely and accommodating. Via SureCritic

WOW ! What an exceptional service these guys provide. I am new to the area, and , I just had my drve belt broken on my toyota so i was really worried to find a good mechanic place, so i searched on yelp and found this place for the kind of reviews they had, so took it there. And i am really glad i did. First, as soon as me and my 3 year old walked into their shop, Ken, helped us right away, he even put a nice cartoon for my baby so she kept entertained. Minutes later they offered me a ride to drop us off back home while the car is getting ready. Sally, is the girl who drove us to finish up on our errands and droped us home, and she even took care of setting the car seat . Very courteous people, and very highly professionals. I will definetely bring my cars here for all their needs. Thanks Ken, Sally and of course the guys who worked on it.

Great service, took my car to another shop and they couldnt figure out the problem, the dealership said they couldnt see me for about a week. Then i stumbled across Orr automotive and how grateful i am that i did. While waiting to see what was wrong with my vehicle they put a movie on which seemed to help with the time flying by. Then when i was told it would be sometime before the vehicle would be ready i was offered a chauffeur ride home! first time ever, that was a big plus. Thanks again for the great customer service and reasonable prices, will be back in the future. Mike W. Yelp

The workers at Orr's have taken care of my car for many years; I always appreciate their help, politeness and great work. Barbara K.

Toyota and Dodge are the 2 vehicles my family owns. The service was friendly and great. Joe O.

From Patrick M. Surecritic Great service, always honest I've had nothing but good experiences at Orr. This time they took care of a pretty big repair in an amazingly fast time so that we could go on vacation on time. I also appreciate that they are always honest and don't try to sell you on fixing stuff that doesn't need to be fixed.

Ken was great. Very professional and patient with me. Always responded to my inquiries and kept me posted on status of my car.

On time and costs less than dealer service Nice people to work with, very competent Technicians and don't try to sell unneeded extra work

i.e., A local favorite, or highly recommended becauseI am a single women that does not know much about cars. So when i needed a service done on my car i was referred here. Well they have great cusomer service, the price was very reasonable ( which is something i worry about because i wouldnt really know how much car repair should be) and i was in and out very quickly without an appointment. I would recommend this place for any car service or repair

I had my front and back rotors machined and new break pads put on the back and I would recommend Orr Automotive for anyone that needs an honest mechanic. Not only is the shop very clean and professional, they don't try to upsell you. Also a 10% discount for AAA members. I am so happy to finally found a mechanic I will consistently bring my car to.

Honest, generous service.

I stopped by at 5pm on a Friday because I was leaking coolant and needed to know what was wrong. I asked them if they could just take a look and let me know the problem, and that if the radiator was busted I would replace it myself. In ten minutes, they raised up the car, found the leak, explained to me that I would need to replace the radiator (knowing that this wouldn't earn them any money) and even filled my radiator and reserve tank with coolant so I could get home. All on a Friday afternoon! These guys are great.

my experience from Bill Powers As I walked through the door into the establishment I felt the worries of my situation dissapearing and I now could suddenly breath. While the technicians were making my problem their problem I was able to watch the hobbit on a big screen with another satisfied customer sitting next to me. After the problem was solved My truck was returned to me and I drove off into the sunset in a truck that never ran better.

After scouting around for a place to handle my various family vehicles a Ford a Subaru an Audi and yes a Volvo that I wish were a Honda at times. The kids need to be unique right! But I get the Audi cause that is my forte. I was looking for a place that was in business for a long time because the last spot left me in a pinch with no warranty in sight cause the doors were closed. Found out they had 2 year 24k warranty that was cross country (one of the main reasons I chose them) and got a quote for my Audi Brakes and service smashed the penske dealer prices by 5 bills as in benjamins people! They helped me to get the dealer to accept the failed part causing me to be out only a partial of what it could of been cause I went with Mr. Quality who closed the doors down the street. They checked out the whole vehicle thoroughly and talked to me about a fuel injection cleaning, I wasn't sure about that but then they showed me all the build up in my engine with a fiber optic camera ..........talk about high tech and knowledgeable friendly staff. Called dealer they wanted $275 more yes more than Orr I could pay it but why when I now have new a place I can call my one stop shop closer to home with a staff that seems well versed in their profession. Honest they are as then soon after all my joy of getting 6 extra mpg cause of the injection service or that is all that could of caused this increase according to work performed, yes that is right 6 extra mpg tested 2 tanks and I track it close being a math guy. Glad to know that cause after my Audi's tip top return to the road my sons Subaru was in a bad way driving like an erratic demon on steroids. Meaning throwing lights and all not going over 35 while jerking all over the road............ thought the transmission was toast even told them that it needs a new transmission. They called me up about an hour and a $235 sensor did the trick, an upstanding decision as to their integrity when I was thinking thousands for a transmission that I sold myself on getting thinking that was the problem and would take a few days time instead a couple hours with a coolant service oil change tire rotation and these Gentlemen stepped up and made it happen in a short period of time with no complaint possible easy o the wallet considering the situation. Top notch guys i see why you are on here with so many good reviews keep it up! You got me for life which says a lot being that I was skeptical when burned by that other shop. Friends family and random people I encounter headed your way.

i.e., A local favorite, or highly recommended becauseAfter scouting around for a place to handle my various family vehicles a Ford a Subaru an Audi and yes a Volvo that I wish were a Honda at times. The kids need to be unique right! But I get the Audi cause that is my forte. I was looking for a place that was in business for a long time because the last spot left me in a pinch with no warranty in sight cause the doors were closed. Found out they had 2 year 24k warranty that was cross country (one of the main reasons I chose them) and got a quote for my Audi Brakes and service smashed the penske dealer prices by 5 bills as in benjamins people! They helped me to get the dealer to accept the failed part causing me to be out only a partial of what it could of been cause I went with Mr. Quality who closed the doors down the street. They checked out the whole vehicle thoroughly and talked to me about a fuel injection cleaning, I wasn't sure about that but then they showed me all the build up in my engine with a fiber optic camera ..........talk about high tech and knowledgeable friendly staff. Called dealer they wanted $275 more yes more than Orr I could pay it but why when I now have new a place I can call my one stop shop closer to home with a staff that seems well versed in their profession. Honest they are as then soon after all my joy of getting 6 extra mpg cause of the injection service or that is all that could of caused this increase according to work performed, yes that is right 6 extra mpg tested 2 tanks and I track it close being a math guy. Glad to know that cause after my Audi's tip top return to the road my sons Subaru was in a bad way driving like an erratic demon on steroids. Meaning throwing lights and all not going over 35 while jerking all over the road............ thought the transmission was toast even told them that it needs a new transmission. They called me up about an hour and a $235 sensor did the trick, an upstanding decision as to their integrity when I was thinking thousands for a transmission that I sold myself on getting thinking that was the problem and would take a few days time instead a couple hours with a coolant service oil change tire rotation and these Gentlemen stepped up and made it happen in a short period of time with no complaint possible easy o the wallet considering the situation. Top notch guys i see why you are on here with so many good reviews keep it up! You got me for life which says a lot being that I was skeptical when burned by that other shop. Friends family and random people I encounter headed your way.

Needed all 4 struts replaced on my Corolla, called all of the top rated automotive repair centers in my area and these guys gave the best price. They did a free diagnostic and found that indeed the struts needed to be replaced. They also said that the serpentine belt needed to be replaced. Did some research on what they were talking about and it was legit so I went with it. The customer service here was excellent and they were very willing to help me fix my problem. They even drove me to and from my house when the car was being repaired. Overall, best customer service at the best price. Would definitely go again and recommend to a friend.