Soul Heaven Cafe & Catering

Write a Review251-470-0852

OPEN NOW - Closes at 6:00pm

I am located out of state and contacted the business to cater a local (Mobile, Al) family event. The owner responded promptly and was eager to accommodate my function given such a limited notice (approx. one week). I was optimistic and pleased she was attentive. The order was to feed a prospective of 20 people. Unfortunately, the food was not met with the satisfaction the owner proclaimed and family members ate sparingly. (Menu: baked chkn, pot roast, rice & gravy, peas, collard greens, cornbread muffins & layered lemon cake). The cake crust was hard and was not moist, the cornbread muffin similar in that they were also hard, the baked chicken could have used more baking as the skin was rather raw, the collards were not fresh but rather "doctored" canned greens. The tea and lemonade was saturated with sugar. I understand people have different palate and some things are excusable but I was most disappointed in management's response to my feedback. The owner, Ms McCoy contacted the following day inquiring about the service but became defensive when given feedback. She raised her voice at me when I questioned the two gallons of beverage for twenty people. Not to mention, she actually addressed me, the customer about an error an employee made in giving incorrect flatware. The lady who served me at pick up was most cordial and helpful. It is the owner who displayed disregard for her employees by justifying that her absence was reason for the food dissatisfaction. This basically minimizes the work of her own staff. Let me say interaction such as this makes it difficult to support our entrepreneurs and gives reason why I give a "one star" rating. Ms. McCoy refuted my thoughts with comments of how great she (her business/food) is... When we conduct good business, it speaks for itself and we do not have to self-proclaim it.

NASTY. Asked for a ruben and received a buttered bread sandwich with HAM, Loads of Thousand Island and little to no kraut. Refused to give a refund unless I was there with the sandwich in 30 minutes! HORRIBLE!