Regency Associates Inc

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If I could give them zero stars I would. DO NOT RENT FROM THEM. We are a military family who moved into a home with supposedly all new carpet and all new paint... But it was only half done. We did a ton of repairs ourselves and went out of our way to leave the home much better than we found it. The walls had holes in them when we moved in. There were multiple scratches on every doorway from a previous owners dog. The cleaning job was decent but there was still a lot to do. Things broke down and they were repaired somewhat quickly. For that I give them credit. As far as what the other review says about not getting your deposit back... That's why I say DONT RENT from them. We were amazing tenants. We were available any time they needed us to be. Rent was paid on time and when it came time to give us back our deposit... They kept hundreds because my military husband put spackle in the holes. Hundreds to reprint a home that we had personally put improvements on. Hundreds after scheduling multiple showings and wasting our day because no one showed up. Hundreds after multiple times they were rude to us. Oh... And it was 30 days before they told us they were keeping hundreds so that we couldn't do anything about it. They should really learn which people to overcharge... Military warn other military.

We have had the rental of our waterfront home in Mobile, AL managed by Carol and her staff at Regency Associates for 3 1/2 years. They have professionally managed the relationship with our renters, automatically taken care of all minor repairs with their contractor network and deposited our rent religiously on time. Best of all, our renters have enjoyed their relationship with them as well.

I rented a water front property from Regency over the course of 4 years. During that time, Regency could not keep the owners from dropping in and most repairs took days to complete. I paid for someone to paint a large living room before moving in because they had not painted. The carpets looked like they had taken on water from the Dog River but I still had to pay for a carpet cleaning deposit. They have now kept 80% of my deposit because there are some spots in the hardwood laminate that are no good. Bogus quotes for repair costed me $1000.00 for laminate flooring??? They are required to send a refund or detailed paperwork of what was being deducted from my deposit with in 35 days after lease has expired and they did not . They put it in the mailbox like the postman had brought it. This company is p$!# poor when it comes to management and I feel sorry for the people who rent from them. My relationship with Regency I thought was solid. I was a good tenant who pressure washed the entire property because they would not. And yet I'm still the one losing my deposit. Shame on them.

After renting from Regency for years and years, I felt I needed to write a review. This isn't about the actual rental, but the parting ways after all those years. Carol has always been a rude person, and thinks way too highly of herself. Brenda was always kind, considerate and professional. When we moved in we had two dogs. The carpet was terrible but because we had pets we insisted on them not replacing the carpet, on the agreement (actually written into the contract) that we would not be charged upon leaving. 7 years later, I moved to another city. And I was charged $150 for carpet cleaning. I was also charged for yard work (even though I had trimmed the hedges and mowed the yard). As well as other small incidental stuff. After seven years, according to my attorney most of the time these things are considered normal wear and tear. I was charged almost $1000 of my deposit. I decided not to pursue this legally. Because of Carol's unworkable attitude and the events at the end, I would highly recommdend another rental facility. They will not be fair to you in the end.

I have been trying to rent out my very nicely kept house through Regency since early February. So far, I have had no results, and I am hard pressed to even get any kind of communication from the agent there, Carol. There have been other houses near mine renting in as little as 2 weeks, but no such luck with my house. I have made all the repairs they suggested, and we agreed on the rental amount. However, I get the feeling they really aren't trying to get my house rented out. I asked them to take a few more pictures of the inside of my home; this would show some of the good features of the interior. It has been a couple of weeks, and this request still hasn't been done. Furthermore, I have asked for follow up information via email twice in the past two weeks, and have had no response.

I recently was advised by another realtor to post a listing on Craig’s List. She made this recommendation since she said no many people use the MLS for rental, at least yet. I asked Carol at Regency about this, to which she said she would not do it.

I would not recommend them; I am in the process of seeking other help for renting out my house. I guess I may be out the $350 they charged me for this. This is all very curious since the rental market in Mobile is moving very fast right now. It seems as if they almost do not want to rent it out.

I initially called Regency to have them manage my rental property and spoke with a lady named Carol. She was very "to the point", although informative I cannot say that she was inviting. Carol repeated several times: "If we do not agree on a monthly rental amount we will NOT be working with you". I was told she/someone would contact me the beginning of the next week, I heard nothing from them. I called in Wednesday that week and was greeting terribly on the phone by the receptionist BRENDA. She was the absolute rudest person I have every spoken with. After obviously bothering her I left a message for someone to call me about, again, my property I wanted to PAY THEM to manage. I received a message from a "Heather" later that day and as of a week later still have heard nothing. I chose to go with Roberts Brothers which charged the same amount, which I was treated with respect by a more reputable company.