Waldorf Nevens Cleaners

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DO NOT TAKE YOUR CLOTHES TO WALDORF NEVENS!!

Two fairly new, expensive dress shirts that were previously in perfect condition came back to me with identical size cuts, in the same place on each. In late-September
I submitted two fairly new (approx. 1-2 months old) dress shirts to Waldorf Nevens for cleaning. The shirts are Hugo Boss ($175) and Theory ($199), so they are high-quality shirts, which I have many others of and have never had an issue. When I put the shirts in my laundry bag they were both in perfect condition - with no rips, tears, frays or "wear and tear" spots on them. When I received them back from Waldorf they were marked with taped indicating that there was "wear and tear." However, the alleged "wear and tear" on the shirts was in the form of completely identical knife or scissors slits. The same length and same width of cuts. These are clearly not "wear and tear" but slits from a knife or scissors.

I sent the shirts back for Waldorf to "review", two weeks later and when speaking with Pam and Nancy about the issue they both were set on the fact that there had to be a manufacturing defect in the shirts and that I should return them to the store. The problem with that logic is that these are made by two different brands, so the chances that they would "rip" or "wear" in the exact same spot at the exact same time are almost impossible.

There is no possible logic behind these shirts being the result of my "wear and tear."

No shirt, regardless of quality, would wear like that after 1-2 months of wear. And to try and tell me that is demeaning.

I will never give business to Waldorf Nevens again and don't recommend you do!