Aaron's

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Monday April 7th, 2014 I called the Milwaukie Oregon Aarons store where I have been leasing a sectional couch since June of 2013. The reason I called was to schedule a pick up date for them to come and get the couch. I spoke to AJ a sales person in the store who asked why I wanted to return the couch and I responded that I simply hate it. The couch is just breaking down very fast and was cheaply made for the amount I am spending on interest its just not worth it. AJ responded with he was sorry to hear that and since i have been paying, I had invested over one thousand dollars that he would hate to see me loose. He suggested that I come into the store and find something else that i could apply the one thousand dollars toward so I don't loose out on my investment. I told him I may be interested in a dresser for my son and he said no problem that all I would have to do is make my current payment and I would be set. Later that afternoon my 19 year old son and myself headed to the the Aarons location.My son spotted a television he really liked that was a little over twelve hundred dollars. When I got up to the desk AJ greeted me and said that I could pick anything out that had a green tag. Of course when I told him about the television he went and got the tag than said first we need to get your payment which I paid more than what was asked thinking i was going to get this television. Once he took my payment everything changed. He went and talked to the finance guy, than came out with all this mumbo jumbo about cutting 30 percent off my balance etc etc. Realizing that I was getting my chain yanked I asked how much to pay it off today, he than walked away to speak to the finance guy again and came back with some absurd number that was almost nine hundred dollars. Of course I was angry I told him to forget it and come get my couches, I felt deceived by him and his shady salesmanship. I walked out of the store pretty much blowing my lid which I see was wrong but I felt taken advantage of. My son who is a cool collected kid went in to try to understand what happened and AJ totally lied to him and told him that he explained all this to me on the phone. The funny thing is one of my coworkers also leases from Aarons at the same location she called to make her payment and asked if she returned her couch if she would be out her money. She was told she could apply whatever she paid to whatever else in the store she wanted so she didn't loose her investment. Here is my problem I was lured to the store with the understanding my 1000 dollars would be applied to whatever I picked out, if this was true I should have been able to walk away with that television that day with paying approximately three hundred dollars. This is a form of false advertising and its walking a fine line of bait and switch ( the ploy of offering a person something desirable to gain favor then thwarting expectations with something less desirable). This is BAD BAD BAD customer service I work at an apartment complex and we will never allow Aarons to advertise through us or will refer anyone to them. Oh and my friends and family are also very excited I am no longer going to Aarons since if you are five minutes late on a payment they call you and everyone you put down as a referral multiple times a day and are very rude. I will also be reporting this on every search engine and BBB.