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Reviews

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nate.jermain

08/15/2013

Provided by YP.com

So I've moved a few times and it seems like the experience has always gotten worse and worse. Bill and team completely changed that trend! They showed up right on time for the move to Wauwatosa. I had a 2 bedroom (queen bed, dresser, chest, and night stands), office, dining room, and living room with a flat screen TV to move. They brought a truck with plenty of space and carefully wrapped up everything. The few times I helped they were very thankful.



Overall this was the perfect moving experience. They're great guys, very focused on the job, and have completely changed my mind when it comes to movers. If I ever find myself needing to move again I'll definitely be using JIm and team again. Do yourself a favor and don't look any further than these guys.

A
ash-r-mil

08/05/2013

Provided by YP.com

I was lucky enough to have a friend recommend Hernia Movers to move from our three story town house to another three story house. We have had terrible moving experiences in the past, but had Hernia Movers move us this morning. I couldn't wait to write a review so that other people will hopefully know how great these guys are and not go through the hell of terrible movers the next time they have to move. We had three guys and they brought their moving truck. All of our furniture, even very large pieces, was moved down the stairs from the old house and then back up the stairs at our new place without a single scratch on our walls or furniture. They arrived right on time and were very friendly and professional. We were in contact with Will to set everything up. They finished the job ahead of schedule which was great because we saved money. Other movers in the past have taken their sweet time in order to charge more hourly. Super frustrating. Anyway, we could not be happier with our moving experience this time around. Definitely call these guys next time you have to move.

B
bluidemel

06/05/2013

Provided by YP.com

LIARS & THIEVES!!!!!!!!!!!!!

Have used this company several times prior to this last time and they had always done great work. NEVER AGAIN.



Scheduling of my move with Bill went fine. Then moving day came. Arrived late at 8:40 am. Told me they would not move hot tub as scheduled because it was not disconnected. I proceeded to disconnect tub and when finished I let them know. They were not happy. I asked them to start in garage with boxes and they did exactly OPPOSITE of what I asked. They were very rude when asked any question. They knocked over boxes and bookshelves in my kids room, lost screws and bolts on 2 beds they dismantled. After packing for one hour, they went out to start hot tub move. They stood outside looking at it for an $180/hour and then came into my house at 10:42 am and said they were not moving hot tub and were heading to my new house. Half my house was still not packed. I asked them to take the rest of my packed items and furniture. They said NO and that they had scheduled a five hour move and they needed an hour to drive and two hours to unload. They had only spent an hour packing and my new house was 3 miles away. REALLY??? They had brought two trucks based on the size of my home and didn't even leave with one full. Upon calling the office I could not reach Bill who I had worked with for all my arrangements. I said the crew needed to come back and get the rest of the stuff. They told me they would not be coming back and that I needed to meet them at the new house to take delivery of my items. Lance (acting manager on that day) was obnoxious and verbally abusive and would not even discuss what his movers had left behind and the work they did not do. The movers left so much undone: outdoor dining set with six chairs and 3 tables, 40 boxes in basement (4 without tops that infuriated the movers somehow), 7 pieces of big artwork, huge outdoor grill, 4 bookcases, living room area rug, 4 kitchen chairs and kitchen table and more.



I said I would not take delivery of my items they did have until they picked up the remainder. Lance said not only would they NOT get my other items, that I could not have the furniture of mine they did have unless I paid $500, and I could come to their offices to pick up my furniture. There were no other moving companies available on such short notice. I went to their office to talk to Hernia Movers and they would not even talk to me - Lance motioned to one of the men in my group to indicate he would talk to him but not me.



Hernia Movers not only wasted a day of mine off work to move, but held my items hostage. I was forced to hire people off the street at $20/hour to help me move and go hire a U-Haul two days in a row to get the job done. I've spent over $1600 in bribe fees to get my stuff back and hiring strangers to help and moving trucks. I lost another day of work. I have pieces missing from the beds and they cannot be assembled so my children and I are sleeping on the floor. I HAVE NEVER EXPERIENCED WORSE CUSTOMER SERVICE AND BEEN TREATED SO HORRIBLY by the entire staff of HERNIA MOVERS. The movers were rude, mean and disrespectful not to mention slow and unprofessional.



It's sad to see this company lose respect in this community. They used to be such great movers! I used them often and recommended them to everyone I knew about how hard working they were.

V
volupte

11/11/2008

Provided by YP.com
I was surprised to find some n...

I was surprised to find some negative reviews about Hernia Movers here. I had to move twice in the last two years and this last time I used Hernia Movers and couldn't have been more pleased. They were professional, fast and very accommodating. I had to be to work by 1 pm on my moving day unfortunately, but they worked hard to have my move done so that I could make my deadline. I would highly recommend Hernia Movers above the other moving companies I've used in the past.

F
flwr316

08/11/2008

Provided by YP.com
Bad Moving Experience

The movers destroyed property and documented what they had done. The company refused to replace the property and were rude and unprofessional. Would never recommend, even to my worst enemy.

claimed iconBusiness Response08/22/2008

The facts are as follows: One piece, the underside of a mattress, was damaged (torn). It wasn’t mishandled, but damage did occur. We tried numerous times and ways to resolve this directly with the client. However, at the insistence of “flwr316" Hernia Movers submitted a claim to Hernia Movers insurance carrier. The damage does not effect the usability or stability of the piece. The client still has the item in use. The damage is not visible when in use. The damage is very fixable. “Flwr316" or is it “Driver 222" or is it “rsrch 08" or is it “swim22" as posted on other sites on the same day 8/11/08 dissatisfaction should be (in a better world) directed at the insurance settlement not Hernia Movers, the service provender. Hernia Movers not only played by the rules but followed the expressed directive of this client.

This listing has been claimed by a business representative.
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w951jgb

07/02/2008

Provided by YP.com
Not a good experience

The movers were over 3 hours late and never called to let me know. I was unable to reach anyone at the office for information. When the movers finally arrived, they were great. But I was really disappointed with the management of the company; the discount in price they offered for being late did not make up for the inconvience.

claimed iconBusiness Response08/22/2008

Hernia was late for this clients scheduled start time. We try, of course, to run on schedule. We’re sorry about the poor communication, that was our fault. We can’t buy back time but we did offer monetary compensation under this circumstance. That that wasn’t enough to satisfy this customer is something to which we have no answer. Hernia is confident in our service, the company and yes our mission. When we error we do our very best to right the situation. This client used Hernia Movers 2 times. After the 2nd move, the one where we were late, the client called to schedule Hernia Movers for a 3rd time. She called to schedule a day in which our time was already scheduled.

This listing has been claimed by a business representative.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Phone: 414-263-7476

Fax: 414-263-7476

TollFree: 800-607-4300

Payment method
visa, all major credit cards, amex, discover, master card
Neighborhood
Riverwest
Other Email

Categories
Movers, Movers & Full Service Storage, Moving Services-Labor & Materials, Self Storage, Storage Household & Commercial
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