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09/03/2011Provided by Citysearch
We had to buy 4 new tires for my husband's car, who had actually gotten a flat and had the spare doughnut on. The sales guy was pushy and tried to sell us a brand we had never heard of for a ""deal"" (this brand is also only sold at Town Fair Tire). When we were ready to walk away and verbalized that we were going to price shop elsewhere, he tried to hook us in by saying we wouldn't find a better deal and asked where else we were looking. I was put on the spot regarding some facts about the other stores we were price shopping, and he was quick to prove me wrong about their prices and fees in the most rude way possible. It's great when you try to make your customers feel uninformed and incorrect, Town Fair Tire! He was condescending and obnoxious...I was completely ready to walk out the door if it wasn't for the owner (I think) coming into help us look at other tires. Apparently this sales guy was from the New Haven store, but the manager was right there the whole time and didn't say a word about his attitude, only interjecting himself to help us with tires.
The only stupid thing we did? Actually purchase our tires from them. They gave us another ""deal"" on some Goodyears...which by the way, have REALLY crappy reviews that I see after the fact, though they pitched us the ""these are great tires"" talk. This was really our fault, as we should have left and stuck to our guns about researching the brands they offered. However, I still don't believe it's right that they support their sales associates treating customers in such a patronizing manner and blatantly misinforming them regarding the quality of the products they are trying to sell. We were in a bind and really needed new tires at that moment, but I regretted it as soon as we left. I feel they took advantage of our situation. I didn't trust them entirely when we were at the store and I really don't now, so I can easily say I will never purchase anything from this store again. And I'll be needing new tires for my car soon.
Bottom line? If you're looking for tires, avoid Town Fair Tire at all cost unless you WANT the ""sleazy used car salesman"" pitches. From their actions on our visit, they just care about getting a sale and not about genuinely helping their customers with such a large purchase.
More Business Info
- Regular Hours
Mon: Tue - Fri: Sat: Sun Closed
- Extra Phones
- BF Goodrich, Bridgestone Tire, Dunlop Tire, Firestone, Goodyear, Michelin, Uniroyal Tire, bf goodrich, bridgestone, continental, dunlop, falken, firestone, general, goodyear, kelly, kumho, mastercraft, michelin, pirelli, toyo, uniroyal, yokohama
- Payment method
- visa, master card, amex, discover, debit, check, cash, financing available, travelers checks
- Middletown Plaza
- Tire Dealers