Eye Designs

Write a Review219-769-2020

OPEN NOW - Closes at 7:00pm

If I were you, I'd avoid this place at all costs. Makes sense that all the previous reviews are filtered, since they are obviously from employees. I take great pleasure in being the first objective review.



The dynamic of this place is like a comedy of errors, which probably not the best environment to have as a health care provider.



Let's start from the top, or the bottom rather.



1. They were supposed to ship my eye glasses to me, but messed up the order entirely. This meant that I waited 10 days for them to arrive. When they didn't come in the mail, I called to find out that they put the order down as an in office pick up. Since I used a GroupOn, I was fine visiting an office 40 mins away once. This required me to make the trip out again. They knew this, didn't care, wouldn't overnight the glasses. Customer service is not a priority here.



2. They have 2 ladies who are the receptionists, and they are funny for the wrong reasons (more inappropriate than anything else). As you sit in the waiting room, they entertain you with all the gossip of Northwest Indiana (which is mind numbing), off colored jokes (some of it is casually racist), strategies used for their online games, and random/annoying questions posed to you. It's probably best to let your patients read the magazines in peace and quiet if you have nothing positive to offer them in the way of conversation.



3. When I drove all the way back to pick up my glasses, I inevitably had to speak with one of the receptionists to pick up my order. The ineptitude was definitely apparent when they messed up my order (probably because they were too busy making fun of their mutual friends and/or minorities), however these clownish people took it to another level.



Here is the conversation that took place:



Me: Hello, I am here to pick up my eye glasses.



Clownish Receptionist: Huh!?!?! Oh yea!! You're that guy with the very odd name. What is it again?!?!!? Ruggabeev Juwannabeers.



Me: My name isn't odd. My name is Zeshawn



Clownish Receptionist 2: Aburururr, you're name is unique!!!



I just stood there. Finally, I got my glasses.



The doctor himself...Dr. Samarjizzdlla, or whatever (I guess the theme of butchering names is commonplace here, so I shall partake), is pretty lousy too. It really reflects on his entire practice from the ground up.



Makes sense that the ground level up to him....isn't really that far apart in professionalism & class.

Great service - really takes his time to make sure he does a thorough job for his patients.