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Reviews

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unhappycustomer011

06/12/2011

Provided by YP.com
I needed to have an A/C unit i...

I needed to have an A/C unit installed. I searched multiple companies, and found Flynn and Son to be the best. I had someone come out and take a look at what I needed to have done, and then a quote was e-mailed to me. The quote included a new A/C unit, replacing a coil, and adding an additional duct in my living room.



The man who was sent to do all of the above pulled up in a truck that was not marked at all with the company name and was rusted and looked very unprofessional. He came up to the door, and said that he was there to replace a coil. My boyfriend kindly replied, "Aren't you going to replace our entire unit?" The man replied something to the effect of, "I thought that was for another house. I haven't looked at my orders yet." I felt that was very unprofessional of him. He finally gets to work, and gives us no warning of when he was cutting off our power.



He gets the coil replaced, removed my old A/C unit, and started working on the new unit. While I was outside, I wanted to confirm that he was also going to put a new duct into my living room. He said that he knew nothing about that (even though it was clearly written on my quote, which I printed out and had to show him), didn't have the equipment, and was going to have to come back another day to do it. By this point, I was steaming, and had to leave home.



My boyfriend called the lady who I guess works at the front desk of this company and asked why they sent someone out to our house that was not prepared. She replied that she forgot to tell him, and apologized. Once the A/C unit was up and running, the workers left. One of the workers had to come back that afternoon and put the additional duct in the living room.



I was not impressed at all with the service I received from Flynn and Son. When I am paying $4000 for something, I expect the worker to know what he will be doing when he arrives at my house, and have all of the materials needed. I chose Flynn and Son because I read nothing but great reviews. I was misled. I probably will not recommend them to anyone. Luckily, the system works great, which is the most important thing.

D
dfyrmm1

05/31/2011

Provided by YP.com
they take the extra step to ma...

they take the extra step to make sure you get what you need

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Extra Phones

TollFree: 888-488-1880

Services/Products
  • Air Purifiers
Brands
Amana, american standard, tempstar
Payment method
all major credit cards, amex, master card, visa
AKA

Flynn & Son Inc.Heating and Cooling

Other Email

Categories
Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Furnaces-Heating, Heating Contractors & Specialties
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