Lombardo Swimming Pool Co

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I am very happy with my project result by Lombardo Pools. We built a large concrete pool and so I knew the investment was going to be substantial, which is why I spent a lot of time vetting the options and discussing details of the quotations.



During this "quotation phase", several pool builders dropped out I guess because they were either annoyed by my questions, or did not want to wait as long as I wanted to, until I had made up my mind. Out of 7 or 8 companies contacted, I had 3 which stuck patiently with us until we made our decision (this took about 2 months, by the way). At the end, our decision was not only based on the best price, but also on the impression of professionalism and technical understanding (I am an engineer myself so I always want to understand everything). Lombardo Pools did not come out with the lowest price (while the differences were in the +/- 10% range after everything was comparable) but I had by far the best impression for technical detail knowledge.



During the "construction phase", my impression was confirmed. Keith Lombardo advised more than once not to rush (although we were getting excited and kind of impatient ourselves) but instead to keep e.g. concrete curing times as they have to be and to accept lead times for special request features. So, it took longer than planned to complete the pool, but this was also due to the need of our special requests, the way it should be done, and of course a harsh winter which also cause some unplanned delays.



So - if you want to have a gunnite pool built in 6 weeks or want to go with the lowest offer: Lombardo is not your partner. But if you want to have a very professional installation, have a lot of special requests, and be happy with the result in the end for hopefully a long time in your life: Keith Lombardo is a choice which I can surely recommend.



The only small area for improvement potential is related to communication: Double checking of information can avoid a misunderstanding in planning. I had a small issue there, but it was corrected fairly, quickly, unbureaucratically.



The end result - and that is what is most important I believe - was a pool which I am sure was built to the highest standards and exactly our expectation. Maybe we paid slightly more than with the "large firms", maybe it took a little longer, but for us quality was a higher goal than speed.



On a personal level: Keith Lombardo was before, during and after the process very kind and accessible. You can tell he and his team are in the business for a long time and they know their job. His team members also were always mindful and helpful (there is much less outsourcing than with larger companies, I guess).



Overall: Rating A.

(Quality, Professionalism and Service: A+, Communication: A-)