Dairy Queen

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Customer is always right! Well not here. I order ice cream today, as I was eating it I noticed it tasted funny (like I was drinking a bad rootbeer float). I order a small blizzard. My 3 year old neice said it was spicey. I went to tell the employees that I thought the ice cream tasted funny. The manager/supervisor on duty told me the ice cream is 16 degrees colder and it is suppose to tingle and burn in you mouth. I just need to get use to it. He wouldn't give me a refund but offer to remake me something else. I told him I didn't want anything else because the ice cream was gross. As a customer and ex-employee of DQ (not this one) I felt very disrespected. This was my second time going to this DO and the second time I have had a problem. I will not return to this DQ.

HORRIBLE experience, made a small ice cream order, paid in full with credit card, order was wrong, we simply asked for it to be corrected and the associate, Taylor, refused to correct the order. When we asked to speak to the manager, he had a very poor attitude from the start, he also refused to correct the order. The manage wanted to charge us more money for their mistake and might I add, asked for the money very rudely. When I asked for a refund I was once again told "NO!". We walked away from the Dairy Queen inside the mall with no product and no refund. We called the corporate office and have yet to receive a call back. Very poor customer satisfaction. Very poor attitudes and a very poor way of doing business. They could have simply corrected the order like we asked or at least gave us a refund. I will not return.