Ed Voyles Chrysler Jeep Dodge

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Dustin, the service manager was fantastic. My car is a 2000 Plymouth Prowler and the "check engine" light is on. He said "we usually don't do work on Prowlers because parts are very difficult to come by - but bring it in and let us see if we can fix it". I'll be taking it in this afternoon - but regardless of the outcome - Dustin's professionalism and willingness to look at an "outside the box" vehicle is refreshing and appreciated.

Less than disappointing. Damaging.

Found a vehicle I wanted online and called this dealership on a Friday. Communicated via text and email with a sales person Friday and Saturday. Completed the online financing information early Monday morning and emailed Wesley Nolan, the salesman. By Monday evening I noticed a hit on my credit score from the credit pull. Didn't hear anything Tuesday or Wednesday so Wednesday afternoon I emailed Wesley again. On Thursday I emailed once to say that we could use cash, and then a second time with a preapproval letter from the capital one financing that they link to. At that point a different salesman (Benjamin Channel) emailed me to tell me that the car was already sold. At what point were they going to tell me that I had taken a hit to my credit for nothing? I was ready to pay and come take delivery, and they sold it out from under me. After I expressed my frustration, Deni Hall emailed to say she was "sorry for the inconvenience". Shady, profit driven sales people who could care less about the customer. Be very, very careful here, and buy your vehicle somewhere else if you have the option.

2.5 out of 5 stars on Yelp. Way more reviews there. LOTS of 1 star ratings. 50/50 chance you get a great experience or you get abused. Is your car/money/family something you'll leave to a coin toss?

I'll recover the points against the credit score and it won't hurt me much. Lost sales due to poor service, that should hurt.

I’ll be the first to admit that it’s easy to write a negative review and that most people don’t take the time to write a positive one, so I thought I would write a few words about my visit to Ed Voyles Chrysler in Marietta. Particularly the Body Shop. I brought a Chrysler Town & Country in for an oil change but stopped off at the Body Shop first because I damaged trim on the rear. Gerami Henson, the manager, quoted me a repair price. Like all body shops the price depends on parts and the labor necessary to repair and install the parts. I felt that the repair labor was high but Gerami said if the labor was less he would make an adjustment. Yeah, sure! Who ever heard of a dealer charging you less than the price quoted. It’s always more. Paying less was never going to happen.
A part had to be ordered and when I received a call from Melai Trout that the part had arrived, an appointment was set for the following Wednesday at 3:30 PM. I arrived a little early at 3:15 and at 3:29 the car was pulled into the shop and repaired. And exactly what Gerami promised, happened. The labor was less so Melai charged me less. Thank you Gerami and Melai. What an honorable way to conduct business.
I have an appointment with the service department tomorrow morning for a mechanic to look at a broken seat part that should be covered under the manufacture’s warrantee. I will keep you posted as to what transpires.

I bought a used 2016 Minivan from here last week from Andy Katz. And I just want to say thank you. I was very happy overall. I still have factory warenty left and bought an extended one to. They have a great (clean) selection, ( mostly Chrystler dodge jeep, what did you expect, its a chrystler dealership :P ) . I will definitly go back there to by my next vehicle.

Sales person was okay and actually my beef was not with him. It was with the service center staff from some of the advisors on up to some of the management. I had to come there 3 times and lose time from work to get a problem fixed which should have been fixed the 1st time. Get them in and get them out seems to be the motto.

Had my car for 3 weeks. Never did a diagnostic to confirm problem .They put in 3 instrument clusters in my 2008 chysler 300. None of them worked long enough but will not honor the warranty. Then told me to call chysler for a ok for a new one. They still have my car. Haven't done anything. The worst service i have ever experienced. A total disgrace. No accountability. They really showed me they really do not car. Some one help me. What do i do.

We own two Chryslers, a 2011 300 and a 2015 200, none which were purchased at this dealership but we have used their service department due to the proximity of our home, the last two times have been a nightmare to deal with these people. The first occasion we scheduled a drop off appointment for one morning because the parking brake wasn't working, we left the car in front of the service department as instructed by the person that assisted us over the phone and left the key in their Key night drop. On the next day we called to get an update and they said that they had no idea what car I was referring to, they saw the key but didn't know what services we needed so they left it alone and didn't even reach out to us... mind you that this wasn't the first time we used their service department and they have our records, easily looked up using our VIN. I expressed my frustration by pointing out that we had a drop off appointment scheduled and they had our car's information that they could have easily reached out and asked what was going on. When this was sorted out I asked when could we expect the work to be finished they said in two or three days, because they had other cars to work on besides mine... so I asked what was the point of me scheduling an appointment and dropping it off, usually that means that the car in question should be looked at per the appointment time. They ended up fixing the car issue but the experience was TERRIBLE.



Recently we bought a 2015 200s, currently has 3600 miles, I took it in for an oil change and because I was hearing a buzzing/humming noise coming from the front of the car when going over 30mph. I received a call that the work had been completed so I when to pick up the car and noticed that they said no abnormal sound was found. I expressed my concern because I have looked up and other owners that have heard this same sound had their wheel bearings replaced and I told my service guy that this what I believed the issue was, to which he replied, "We heard the sound, but we don't think that it is abnormal, the car has 3600 miles on it, meaning it is no longer brand new." I was furious that he implies that a car with the little mileage should be making that noise and I just had to "deal with it." I told him that I was concerned that it could be the wheel bearings that are defective to which he replied that just because I think that's issue doesn't mean that they have to replace it. I told him I wanted it examined by a different technician, he said that the answer would probably be the same. My car is still with these people and I have reached out to corporate Chrysler and filed a formal complaint. If they refuse to fix my car, I'll have to file a lawsuit against them.



I will never use this dealer again, please stay away for your own sake.

Best vehicle buying experience I have ever had!

Awful service. Bought a new, 2014 Challenger from there, and less than two months later there was a buzzing coming from the dashboard and one of the keys only worked half the time. Two days after dropping my car off I called them and they said that it was ready.



When I showed up it turned out that they couldn't recreate the problems, so they just didn't do anything. They handed me back one key, even though I'd given them two. They didn't know where it was and Krissy Jones, who had told me the car was ready, had left for the day, but they said they'd look for it and someone would call me tomorrow. No one did.



Five days (and three voicemails) later no one had called or returned my messages. Finally I called and asked for a manager and he told me the key had been lost and I would have to come back in to get one; they're the fancy new "keyless" keys that cost a couple hundred dollars. Did I mention I live 20 miles away? No apology, no accountability. Dropped off one car with issues and two keys, left with one car with the same issues and now only one key. Terrible service, no follow up, no accountability. Plan on making sure anyone who will listen--internet or in person--knows how little they care about their customers.

I bought a brand new 2012 Jeep Wrangler (Rubicon) from Ed Voyles Chrysler Jeep Dodge Dealership in Marietta, Georgia on October 15,2012, not long after I noticed a tapping sound coming from the engine. The first time I took it in they listened to it and said, it was normal for this engine to have valve-train noise. Two days later I noticed the tapping became louder. I then took it back in and asked, to listen to two other Jeeps with same engine and year. Both were smooth and quit. Then the service tech and I listened to my Jeep and the service tech said, yes! "I hear it and it is a problem and not supposed to sound like that." On December 14, 2012 I turned in my jeep. It is now January 20, 2012 and still not fixed. The first two days the dealership claimed that they no longer issued loaner cars. After missing two days of work and numerous call to the service department complaining, they finally accommodated me through a rent a car company. The service department said the engine was full of metal shavings. As a result, they replaced both cams which did not resolve the problem. After completely disassembling engine they said, we have to wait on engineering to tell us what to do. The technician could not find out where the metal shavings were coming from. They drove my Jeep from another state instead of transporting it on a truck, It had over 400 miles on it when I received it. I'm think when thet drove it here, they did not follow the engine break-in. The service center claims, it’s no longer their problem and that it is a warranty issue. So they passed me off to Corporate Office. Every two or three days the Corporate Office and the Service Department would make calls about this unresolved issue other than not knowing what the problem was. The dealer could care less about my situation, customer service or the fact that I purchased a brand new jeep and have to be subjected to this type of customer service. I would never buy another vehicle from this dealership again.

Don't bother with these folks - ESPECIALLY if you're a woman or elderly. They look you over and charge different prices on 'recommended' services , and take advantage of you. Charged $250 to install a $12 part that is visible above the engine block.... SHAMEFUL!