Pump it Up

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The staff are not nice to the kids. They lost the gift that we brought to the party. When I called to inquire, it was not handled in a professional manner. Why do people go there?

Could've had better service, staff wasnt tooo pleasant. Seems like they may have some management issues.

This place is not worth a dime or worth your time. Do NOT go there. I brought my 5-year old son in to play during the "Pop-in playtime". The clerk at the desk asked me to wait at the front until 1 pm, while they finished up some parties, then we could go on back. I did as asked and went back after 1. About 30 minutes in, I saw a little boy pound a little girl in her head and tried to let the parent know. Rather than show concern for the child she started grilling me about whether or not I was part of their party. I said no, but I paid to come in. Thus began a 15 minute ordeal between the angry parents, the teenage party attendants, and I finally asked for the manager. The manager comes in, and before even asking why she was summoned proceeded to tell me I was infringing on a private party! I berated her for her handling of the situation, told her I would NEVER returned and asked for a refund during which she walked away. I will tell everyone I come into contact with to run the other way. If there was such a thing as negative stars, that's what they would get from me.