Denny's

Write a Review954-956-0428

This review is about store #9590 located at 650 N State Road 7, Margate, FL 33063, on Friday 9/20/19, between 9:50pm -10:22pm and is managed by a lady named Evelyn. My family of four (One small child, 14 year old teen, myself and my husband) walked into this store on Friday, 9/20/19, around 9:50pm. We were the second party waiting to be seated due to a party six in front of us. We stood there patiently for about 15 mins with no one assisting and/or acknowledging either parties. Finally a lady (which I later found out was Manager Evelyn), saw the unhappy look on our faces, rudely says from behind a counter "One moment please". Five more minutes goes by and a young from the party of six states, they were waiting 10 minutes before my family walked in and that was the first time anyone has addressed them at all! She told me they were debating leaving because of the wait and being ignored. I said to her, well let's see if we can get help right now. I shouted to the employees in the back, CAN WE GET SOME HELP PLEASE, CAN SOMEONE COME OUT AND JUST SEAT US, PLEASE! It was then a lady came out (the Manager Evelyn) yelling at me, "DON'T SCREAM AT US! I TOLD YOU ONE MOMENT, THAT MEANS WAIT! WE ARE BUSY"! Another lady much older than the manager, white, thin lady named Nicole, also came out yelling at me, "we are busy cant you see that! You don't come in here yelling, JUST WAIT"! I responded stating, so it's your customers fault that you guys are busy and/or understaffed? I am just bringing to your attention that now you don't just have two parties, but two more has now walked in and are waiting to be seated! I argued backed WE UNDERSTAND, BUT JUST SEAT US! THAT'S ALL WE ARE ASKING! The server Nicole then put her hand up in front of my face and says "JUST GOOD-BYE MA'AM, JUST LEAVE, WE REFUSE TO SERVE YOU"! "LEAVE PLEASE" This server is calling me names and the manager just stood right there not saying a word! The manager did not try to rectify the situation, instead she condoned it! Now my husband is pissed and arguing with the server. I asked for the server name and store number and at first was ignored, so I asked again. The server then walked toward me and tugged on her shirt in my face and says "here see it is Nicole"! She then asked the manager who is next to be seated and the manager pointed behind me and sat the party behind my family. The party of six before my family refused to be seated because of the way we were treated and left with my family. After walking out, I forgot to get the manager name, so I went back in and asked for her name and store number. That is when I asked for confirmation that she was the manager, her name and store number. She stated her name was Evelyn, and gave the store number, but never addressed the situation, never stopped moving or apologized, then I left. I truly understand being busy and short-staffed, but there were enough people there for someone to take 2 minutes and seat the standing parties! When my family walked in the manager was standing behind the counter with another male employee, helping him count money, with no customers in front of them! Yet no one NEVER ADDRESSED THE TWO PARTIES (My family and the party of 6 before us) STANDING IN FRONT OF THEM! The reason I yelled out was because all the staff was in the back and no-one was visibly out and we all was complaining and tired of being ignored. The restaurant was not busy or full at all, as a matter fact they had a whole section blocked off because it was not full! The store was less than half empty and the staff was extremely rude! I have called corporate to file a former complaint and want this addressed immediately please! HELP!