Discount Tire

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While I do respect the guest's right to do what he would like with his own vehicle, I can't fault Discount Tire for recommending the safest option for his car. I Googled "tire replacement for Suburu" and found lots of information. Suburu's own website states "For safe vehicle operation, SUBARU recommends replacing all four tires at the same time. WARNING: All four tires must be the same in terms of manufacturer, brand (tread pattern), construction, degree of wear, speed symbol, load index and size. Mixing tires of different types, sizes or degrees of wear can result in damage to the vehicle's power train." As far as the treatment the guest allegedly received, I have always found them to be very friendly and helpful. I sense that he feels mis-treated, but may be exagerating the facts to try and punish them. To each his own - I will continue to use them as I trust them completely.

I came into his location to have my summer wheels/tired put on. Lucas Rosten, Senior assistant manager, informed me that since one of the tires has wear, he had to replace all 4 as this was Subaru's policy, and Discount Tire's policy was to abide by all Manufacturer policies. It was quite obvious that Lucas was attempting to lie to make a sale. When I requested to see the policy in writing he got very upset, yelling, rude and told me I was no longer welcome there. I asked for his card and he questioned me as to why I wanted it, in fact one of the tire techs overheard and offered to give me his instead. I called Subaru after I was kicked out of Discount Tire for calling our Lucas on his very transparent attempt at strong arming his way into a sale. Subaru, predictably, told me they had no such policy. I fully intend to follow up with Subaru as to the malicious misrepresentation of their policies by a unaffiliated third party to for their own financial gain.