R Hideout

Write a Review435-784-3999

OPEN NOW - Open 24 Hours

I would rather stay in a dog house than this place. This place has the absolute worst customer service I have ever experienced in ANY business I have ever done business with; this includes credit card companies! We called to get a bid and she gave us a, "screaming deal," which was double and triple everyone else's price. This was because it was a winter rate (and really because NO ONE else was there). Dealing with Elaine is like dealing with a snotty teen who thinks she is always right. The customer is never right with R-Hideout; only Elaine is right.

We tried to check in, but no one was there. I went back to get our paper work several times, but they were never there. If you need something, don't bother. We called to get the wifi password and I got interrogated and warned. Instead of just giving it to me she said it required a password (maybe it didn't occur to her that was why I was calling!). I finallly got the password. It was like pulling teeth. She makes everything harder than it needs to be.

My stuff was moved when they, "cleaned" (my sheets had hair all over them). Elaine must not get that my stuff is not hers. We noticed there were signs EVERYWHERE about how you would be fined for everything. I joked I would put a sign on my bags saying I would fine them $500 for moving my stuff.

Our job went faster than anticipated so we checked out early with the possibility of checking back in if necessary. I called Elaine and she said we couldn't do that. In my initial call to get a bid, she never mentioned there were no refunds. I was firm and said we would not pay for a night we would not be staying, but I appreciated her, "screaming deal." She essentially called me a liar and said I didn't really appreciate her. I mentioned she had not given us our check-in paper work even though we had been there three days. She said I had till 10:00 so I had to leave our jobsite to deal with her all because of their incompetence upon check-in. I got there at 9:50 and called to see where she was. He husband rudely said she was on her way. When she got there she was incredibly immature and made sure to mention she was not late. Then she tried to guilt trip me by saying some fisherman wanted our room (ours was the ONLY room with people in it so I wonder why Elaine was so mentally deficient to tell them they could have any room they wanted), but she said it was full. She was very condescending and treated me like I was stupid. Then she whined about how business works and I didn't understand. I told her good business practice means you treat customers right. Then I told her our future crews would not go to her place because of her awful customer service.

We now have to waste time monitoring our credit cards to make sure our refund went through (I just noticed the refund receipt said the machine was offline) and that we don't get any unexpected charges. If there are issues, she will be breaking the law. Our rooms had made beds and was spotless when we left, but that was even before our experience with this she-devil. Just a clue, her license plate says, "SASS." That is all you get when you deal with her, a bunch of sass. Again, it is really like dealing with a snotty teen who thinks she is always right. Stay away! I think most of the positive reviews are from her or friends, if she has any.