McCracken, Michael DDS

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CLOSED NOW - Opens at 8:00am

Excellent! I don't suppose anyone loves going to the dentist, but they were great. Pleasant, funny, efficeint. No BS or hard sell. Good expierience!

I called into this business for my first appointment. I was told that they accepted my dental insurance. I showed up at this dental office and I was greeted by the receptionist. She asked for my license and insurance card. When I handed it to her she said very sternly "we don't accept this card" I told her that her team said that they accepted my insurance. She said that my card was a medicare card and that they didn't accept it. She made me feel like I never called in to setup an appointment or to validate my insurance. She made me feel like I just walked in off the street. LITERALLY. I said my dental insurance went through that card/ insurance carrier and that I did not have an issue with it at other dental offices. She kept stating that she needed the dental insurance card. She was super difficult and inflexible. I told her that she could call the number on my insurance card and they would verify that I indeed had dental insurance. She then made copies of my license and insurance card. I told her that I would also make a call to to see if I could verify that I had dental insurance. She seemed very bothered that I asked her to call my dental insurance carrier. I found out via an agent that the group number on my medicare card was the same exact number for my dental insurance carrier. In the end they did not accept my dental insurance even though another employee told me a day earlier that they did. I also told their team that they could look up this info via the internet and I was told with two painful grimaces that they don't use the internet for those purposes. Gotta have that card. As I left I told them that if I would have received dental work from their team that day that immediately after this first appointment I would terminate my relationship with them. Why? Because the receptionist was so difficult, stern and very inflexible. UNREAL.