The Home Depot

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Do not use Home Depot for appliances delivery and installation. Home Depot vender for appliance delivery and installation in the New York area is Home Delivery of America. Home Delivery of America has multiple bad reviews all over the internet and law suits pending for extremely poor service. I read one on Yelp that was similar to my situation. I wish I had read it before the dishwasher was ordered.



We ordered a dishwasher from Home Depot that was supposed to be installed and the old one hauled away. All we got was 2 bullies with attitude that did not want to do their job. When the workers arrived they quickly determined they could not install the dishwasher. I asked them to remove the old dishwasher and leave the new one for the handyman to install. They said no. I asked if I can sign for the dishwasher so they can leave the new one. They said no. By then my handyman came up from working downstairs and quickly determined that the dishwasher can easily be installed. It took four times asking the workers to allow me to sign the paper to keep the new dishwasher. My handyman ended up installing the dishwasher and helped me carry out the old one to the curb.



I called Home Delivery of America to complain. It took three times to get through to speak with customer services. Once I did they did not care to hear anything about the situation. I searched the internet and found several law suits pending from upset customers. Also, they had several bad reviews from other customers with similar situations. A single delivery did not matter to them.



Bottom line; use a local appliance store for when shopping for appliances. They have friend reliable delivery staff and want to satisfy their customers. They understand the important of customer service for repeat business and referrals. Home Delivery of America only cares about delivery volume and are not considered about customer service.



Home Depot should take the time to read the bad reviews on the internet for Home Delivery of America. If they had they would not be using them as a vender.