Nichols Fireplace & Stove Center

Write a Review440-428-3374

CLOSED NOW - Opens at 10:00am

My experience couldn’t have been better. Bob and Randy are experienced professionals, they have been in the business a longtime and they are skilled craftsman. To properly set expectations, this is not a large box pushing storefront (not Lowes, Home Depot) and as such they have very limited personnel and overhead. I found that email was the best way to communicate. They answered all of my questions as they found time.

they're eager and happy to sell you something, but just try and get service!!! been 2 years trying to get them to come service your fireplace. PLUS, we waited 2 weeks for our NEW fireplace to come in, only to learn they sold us their floor model which is against their dealer requirements.

Tried calling and leaving a message and no one ever got back to me. Stopped by and hours aren't even listed. They don't seem to want to make any money!

Do yourself a favor and don't call with questions about fireplaces! I called to ask about services offered and was laughed at and rudely told to call Mary Poppins chimney service!!! Husband and I wanted to upgrade our fireplace to a pellet burner this year. Needless to say we will not be using this establishment. If they can treat their customers so poorly over the phone I would hate to see it face-to-face