Stanton Optical

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CLOSED NOW - Opens at 9:00am

Appointment was scheduled for 4:30. I arrived early and sat in the waiting room. Told them I only wanted contacts, and wasn't interested in glasses. That didn't stop them from trying non stop to upsell me on glasses, felt like I was at a car dealership. You need to do a "pre-exam" before your actual eye exam. Seemed like the order of pre-exams was completely random. Several people who arrived far after me got their exam first, whoever was most upset was always "next" on the list. An hour and a half after my "appointment" I left without even getting the pre-exam. I should have listened to the reviews on this place, definitely will not be going back ever again.

Go to Yelp and see what they have hid from everyone

http://www.yelp.com/not_recommended_reviews/UUU7n8OMR8EkNA9kCrGuEA

The company is run on commission. While that can be good, in this case it is bad.

The gentleman I got was clearly money oriented.
Kept trying to upsell me. Felt like I was in a car lot.
When he realized I wasn't interested in "buying now" he quickly left me and refused to reply to any questions.

I decided to go to Stanton Optical as a new patient, despite the low number of 2.1 stars that other people combined have rated the establishment on Google. Kind of like a “don’t judge a book by its cover” type of deal. As I walked in I was immediately greeted, which is good customer service, but after that, the experience took a spiral downwards. I wrote my name on the waiting list clipboard, and waited to be called. After being called, I went into a tiny room to get my “pretest” done, standard procedure I am sure. After about 5 minutes of small talk with the person helping me, she told me that my file had been locked, and the whole computer system would have to be restarted. Then she stated that we could go ahead and do the tests, and she was just going to write it down…. On a tissue. I guess some businesses have never heard of notepads or post it notes. After the tests were completed and all of my information was written on a handy and dandy tissue, I then went into the actual, eye exam room. Standard eye exam, just the normal reading letters and telling the doctor that slide one was better than slide 2 and so on and so forth. I left the room and paid for my contact exam, which is apparently not the same thing as an eye exam. An “eye” exam is advertised as free at Stanton Optical. Was not too freaked about it, I paid no big deal. Then I went into the huge room where I spent about 15-20 finding 2 pairs of glasses that I liked. Stanton Optical has advertised, “2 pair for $69 + free eye exam.” *During this 15-20 minutes of trying to find a pair, I was not once asked if I needed any assistance* I picked my 2 pairs of glasses, and went to the counter and told them I was ready. After previously stating that I was under the impression that these pairs of eye glasses were going to be totaled up to $69, you can imagine the shock I was in when the total came out to about $392. I was then informed that the deal was only good on the glasses that are located on their “value wall.” I told the sales manager that I was not able to afford such a high price. All she did was try to drop the price to $200 for one pair of glasses and a 3 month supply of contacts. Which was nice, I’ll admit, but why couldn’t she have shown me this so called “value wall.” The value wall has no sign of being a “value wall.”

My experience here was not a good one, and I would honestly not recommend anyone to going here. This establishment leads to you to believe that they have good deals that no other business can offer, while trying to get you to pay a high dollar amount for plastic frames. Just saying, it would have been nice to have been shown the value wall. But I wasn’t. Why would I spend any extra money on a place that did not even offer to help me find my perfect pair of glasses?

Thanks, but no thanks Stanton Optical.

TERRIBLE, HORRIBLE NO GOOD PLACE!!!!! Have had glasses since September 2015, could not wear because #1. I did not have no line bifocals put in them, (I admit this was my fault as I knew I needed them but after paying 400 plus for mine and my husbands glasses, I did not have the addition money needed for that) and #2. the prescription was not right! I get another exam last week, get 1 pair back 2 days later and I not one thing is right!!! That pair gets sent back AGAIN and I go this morning to pickup and EVERYTHING IS STILL WRONG!!! They claim that customer service is their priority. IT IS NOT!!! I am very, very, very upset and unhappy. So mad at myself for even stepping foot in this place. PLEASE STAY AWAY FROM THIS PLACE!!!!

i have one more visit to get the glasses fitted that i bought for $250. Didn't get two pair, and the one pair for $250 was missing nose piece. so........last visit for me also. Should have gone elsewhere.

I wish I would've read review before wasting my time here, because that is basically all I've done. On top of low quality glasses that continue to break, every time I come in I can expect to spend up to an hour waiting for someone to help me. I'm here writing this review after already being here for 20 minutes to get a nose piece replaced. After this I will never be giving them my business again.

I had an appointment, but I've been waiting for two hours to be seen. What's the point of having an appointment? No one greeted me when I came in the door, and I had to figure out where to go to check in. It's crazy. I will not come back.

My husband is going on 2 weeks for them to get his glasses right already got there money so they act like they don't care. We won't ever go back there again.

Took my son in for contact lens exam. Received no info on care for lenses or wear of lenses...just not informative at all! I cant believe the lack of concern I'm their part for their customers!

The worst experience I have ever had with any business. I have had my glasses replaced three times in three weeks, first the PD was not taken so my lenses were made incorrectly, then my lenses were remade without transition, then the coating on the lens began to bubble up after I had them for a week. When I called to ask about the refund policy since I am still within the 30 days, I was told by the girl who answered that she was with a patient and could not talk to me and to call back later that day and ask for the manager. I consider myself to be a very patient person, but even I am done with them. I would never recommend this company to anyone and after asking around, I am not the only person who has experienced these kind of issues.

it was my biggest mistake when I went to this place it took three weeks to get the glasses and they was misst up and I have to wait another 2 weeks when they lost the frame I paid for and no body cared to try to make anything about theirs mistake the maneger never care to come out and talk every time I hade to wait for one hour it was very bad service and very bad quality will never recommend or come back

Terrible service and prices. Took forever to get glasses