AT&T Store

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We have 4 iPhones on our plan and have been a customer many, many years. My son's phone, which he is still paying for, quit working and he took it in to AT&T. They plugged it in and said yep, its fried. They said the only thing he could do would be buy another phone, which then he would be paying off two phones. My daughter in law left and took the phone to Simple Mac and they looked it up and told her it was still under factory warranty. They sent it off and he had a brand new phone in less than a week. My problem is that AT&T had to know this since we bought the phone through them and we carry our plan through them! Very disappointed in them!! Grrrrr