Lowe's Home Improvement

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OPEN NOW - Closes at 10:00pm

2nd-best hardware store in Loveland. Very rarely, you can find something there that the orange guys don't have (recently, a Creosote Sweeping Log, for about half of what it cost on Amazon). Also, they might have the exact carpet you're looking for when the other guys don't. There is also the somewhat-unlikely possibility that something will cost less here. But, after ten+ years of shopping both Lowe's and H.D., my experience has been that H.D. will generally charge a little less for the same item, H.D. is a little more likely to have what you need, and H.D. employees are a little more likely to give a sh*t. Also, H.D. has much better computer systems; from experience and talking to Lowe's employees, I know that Lowe's systems are terrible. This matters greatly when you custom order something and it needs to be right!

I have used Lowe's in Loveland quite a bit over the years and have never had a problem. Recently I ordered a large order of insulation and drywall online to be delivered to my home. I was told the delivery was to be on July 4th. I arranged to have people there at delivery time to unload and spread. I was called at 9:30 AM and told the order could not be delivered. I asked to reschedule and was told I could not do that today and call back tomorrow. I called Lowes of Loveland back and told them to cancel the order. I was told the order was cancelled. Two days later I went online to make sure it was cleared and the order had not been cleared and in fact, showed that the order was delivered. I called the store immediately and was passed around 4 times before being hung up on. I called again and after being passed around again, was told the would be cancelled and the receipt would be emailed to me immediately. That didn't happen. I called back yet again, and after being passed around yet again, finally got the order cancelled and receipt e-mailed to me. While on the phone with all the various employees I encountered, I was treated as if I was the bad guy in this matter. You would think for a 3000 dollar order someone would have tried to resolve the matter, but it never came up. I will never set foot in a Lowes again. I still can't believe how bad the experience was.

I love going here. All of the employees have been very informative and helpful. I just try to stay away on the weekends when it is pretty busy.