Middletown Pediatrics

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Dr Mark Distler is a good doctor but if you have an issue with their procedures or the bad attitudes of the staff you’re told to talk to the office manager and the office manager is just as rude if not more rude than the staff. You are unable to talk to the Dr’s with any issues. There were only a few employees that seem somewhat happy working there. The rest where short or seemed distracted.

I’m happy I’m changing pediatricians. The staff especially the dark haired young lady who looks like she tans way too much has a very nasty disposition and so does the other young lady...the spanish or mixed race young lady at the front desk... Danielle I believe is her name. They are not very pleasant and they seem to have a permanent attitude that would make any parent uncomfortable. They sit in the front office within ear shot of the parents in the lobby constantly snickering and are more focused on talking about their own lives instead of being an attentive office staff. They are rude, unfocused and immature. I feel uncomfortable taking my child somewhere that the employees are so unhappy and more concerned with their convenience than the child’s. I’ve tried to talk to Dr. Distler but I would have to make a false appointment and I’m sure pay for a visit. I’m happier going somewhere else. Parents, you can have it all...a Great doctor AND a GREAT STAFF. You don't have to settle for dealing with a rude staff. Go at your own risk

Middletown Pediatrics has policies and procedures so that all our patients can receive quality care. Dr. Distler has had this practice for over 20 years. She has hundreds of patients that have been seen from birth to 25-26. It is not fair for someone who is on time for their appointment to have to wait because you either do not show up or you show up a 1/2 hour or more late. To not call and then not show up over 8 times in the course of a years time is unacceptable. There is not a doctors office in this country that would allow this. We value all our patients and do not discriminate based on the type of insurance you have. Passport has strict guidelines that we have to follow. We cannot at this time vaccinate any Passport patients. We are working hard on changing this and vaccinations for Passport patients will be available in 2015 here at MidPeds. We have recently restructured our office and we have 2 new nurses. All of our staff is fairly young, this is a great thing for a pediatrics office. The kids love our staff and enjoy coming here. Unprofessionalism in any way is not tolerated. As far as any mistakes on appointment cards this is the first I have heard of this error. If for any reason we make a mistake such as this we would make it right. I am sorry that the previous post feels like they were treated poorly but I can assure you this was not the case. If you have any doubts about our practice speak to the parents that have been coming here for 20 years.

I am furious with this office! My 3 children have been going here for 4 years now and over the course of the last year or so I have went in only to find myself arguing about my scheduled appt. time. They would tell me I was 10-15 mins late but really I was on-time according to my appt. card with the time & date written on there by their staff, so I literally had to start taking my appt. card with me just to prove them wrong. Then there was a couple times that we were on our way there and our car broke down 2 different times and then another time I had missed an appt due to myself having my dates mixed up so I called and that's when their office manager, Dawn (that's her name) rudely got on the phone with me to tell me that we were no longer their concern and were being kicked out because of missed appointments! She was hateful and disrespectful! I tried to explain why I had missed, but she did not care. all she kep't saying was that we cost them money for missing our appointments and that since my kids have Passport insurance, that they cannot legally bill us the fee for missing the appointments. So all they really care about is their money, and not the well being of your children. The only good thing about this palce is that the doctors seem to know what their talking about, but sometimes I even wondered about that. They also do not do immunizations there for Passport insurance patients. you have to go to the health department for that. I also had some issues with waiting. There were times that we got taken back to a room, and then had to literally wait for over an hour for the doctor or nurse practitioner to come in, and then they would try to rush through their exam at times. Last, but not least, I have to agree with the other lady on here about their office staff goofing off because they are all mostly younger girls, and they will all congregate to the front and sit up there giggling and playing around. Maybe that's why they would never get the scheduling right! Overall, I would not recommend this place to anyone who wants their child looked over thoroughly and wants to be respected in a professional environment like myself, because if you do, then this is not the right place for you to take your children! And 1 last thing, if you need your child to be seen, then you can count on having to wait at least a couple weeks or longer to get in, unless they are very ill.

Not what I expected. Doctor was great but the staff was doing alot of playing around and laughing. I would recommend the doctors but they need to teach the staff how to be professional.

This is the greatest Pediatricians in the Louisville area. The staff is great warm and receptive!!